Sozuri

Sozuri is a Kenya-focused communications platform as a service (CPaaS) for businesses and developers who need to message customers, run campaigns, and collect payments using local rails.

Key capabilities include:

• Bulk SMS and campaigns across Kenyan carriers (Safaricom, Airtel, Telkom, Faiba4G) with branded sender IDs, CSV contact imports, scheduling and recurring sends, personalization and segmentation, plus delivery and cost reporting.
• Two-way messaging for customer replies and support workflows, including keyword-based interactions and threaded conversations for SMS and WhatsApp Business (templates, media, business profile).
• AI agents for SMS and WhatsApp that can be trained on business documents and FAQ links, handle inbound conversations in English, Swahili, and Sheng, and escalate to human teams based on configurable confidence thresholds.
• Commerce and utilities including M-Pesa payments (STK Push, pay links, paybills, confirmations, webhooks, automated receipts), airtime top-ups, premium SMS (subscription and on-demand, revenue share), and IoT messaging that forwards device-originated SMS to web apps via webhooks.

Available on Web dashboard and REST API (with webhooks). Voice and USSD are listed as coming soon.

Target users include Kenyan businesses, startups, marketers, support teams, and software developers in sectors such as retail and e-commerce, financial services, healthcare, education, logistics, and government.

Notable in the Kenyan market for its stated carrier-native connectivity and M-Pesa-native payment collection, plus a developer-oriented API experience (OpenAPI specs, Postman collection, sandbox access, and SDK examples for cURL, Node.js, Python, PHP, Java, and C#). Sozuri states it is licensed by the Communications Authority of Kenya (CAK) and notes GDPR alignment and ODPC compliance on its site.