Question 1

What is Sohva and how does it work?

Accepted Answer

Sohva is a South African InsurTech and short-term insurance administrator that provides an end-to-end digital claims management platform for non-life personal lines, especially mobile device and cellphone insurance. Insurers and retail partners use Sohva’s automated workflows and always-on digital tools to intake, assess, and fulfil claims, while policyholders can submit claims and track their status online in real time with a largely paperless process.

Question 2

What countries does Sohva operate in?

Accepted Answer

Sohva operates in South Africa, where it is registered as an authorised Financial Services Provider (FSP No. 51345) and works with local insurers, repairers, and retail distribution partners. There is no verified information indicating active operations outside South Africa.

Question 3

How do I sign up for Sohva?

Accepted Answer

If you are an insurer or retail partner, you can contact Sohva via the contact details on the website to discuss implementing its claims management solution. If you are a policyholder, you typically access Sohva’s services through the insurer or retail partner that provides your device or personal lines cover, for example via their claims instructions and Sohva’s claims contact channels.

Question 4

Does Sohva have a mobile app?

Accepted Answer

No dedicated mobile app for Android or iOS is publicly listed for Sohva. Access to Sohva is available through the web.

Question 5

Who is Sohva best suited for?

Accepted Answer

Sohva is best suited for insurers and South African retail or distribution partners that need a digital, end-to-end platform to manage short-term non-life personal lines claims, especially mobile device and cellphone insurance. It is also a fit for policyholders who want an online, paperless way to submit and track their device and related personal lines claims.

Question 6

How do I contact Sohva support?

Accepted Answer

You can contact Sohva support by email at office@sohva.co.za for general or business enquiries and at deviceclaims@sohva.co.za for device claims assistance. Additional contact details, such as phone numbers and physical address, are available on the website and in partner claims documentation.

Question 7

Does Sohva have a plan for teams or businesses?

Accepted Answer

Yes, Sohva is designed for teams and businesses, specifically insurers and retail or distribution partners who need a shared claims management environment. These organisations can use Sohva to coordinate internal claims teams and external partners around a unified, digital claims workflow.

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