Question 1

What is SMSLeopard and how does it work?

Accepted Answer

SMSLeopard is a customer messaging platform that lets you run targeted WhatsApp and bulk SMS campaigns, collect surveys like NPS, and use customer profiles to segment and personalize outreach. You connect your customer data (payments, signups, forms, chats, purchase history), then use the web dashboard and APIs to send campaigns, automations, and surveys based on profile attributes and events.

Question 2

How much does SMSLeopard cost?

Accepted Answer

SMSLeopard uses a paid pricing model that combines tiered per-SMS rates (per 160-character segment) with subscription-style plans and setup fees. SMS pricing varies by Kenyan mobile network and top-up volume in KES, there are one-time and monthly fees for Sender IDs and shortcodes, and new users can get free trial credits; for exact rates you need to check the pricing page in your account or on the website.

Question 3

What countries does SMSLeopard operate in?

Accepted Answer

SMSLeopard is primarily focused on Kenya, with documented coverage of major Kenyan mobile networks including Safaricom, Airtel, Telkom, and Equitel. While it can potentially be used more broadly, the clearly supported and localized market is Kenya.

Question 4

How do I sign up for SMSLeopard?

Accepted Answer

You can sign up for SMSLeopard by going to the website, creating an account, and following the onboarding steps to set up your sender IDs, WhatsApp connection, and initial credits. New users are typically offered free trial credits so you can test messaging and surveys before committing to higher-volume usage.

Question 5

Who is SMSLeopard best suited for?

Accepted Answer

SMSLeopard is best suited for businesses and organizations that need to engage and retain customers via WhatsApp, SMS, and surveys, especially in the Kenyan market. It is designed for B2B teams responsible for customer communication, customer success, marketing, and product who want targeted messaging and event-based notifications.

Question 6

How do I contact SMSLeopard support?

Accepted Answer

You can contact SMSLeopard support by emailing info@smsleopard.com. Additional support and integration guidance are available through the website and developer documentation.

Question 7

Does SMSLeopard have a plan for teams or businesses?

Accepted Answer

Yes, SMSLeopard is designed for teams and businesses, with plans that include monthly subscriptions, non-expiring SMS credits, and features for managing customer profiles, segments, and campaigns collaboratively. It supports business use cases like bulk messaging, customer engagement, and lifecycle automation.

Question 8

Does SMSLeopard offer an API or integrations?

Accepted Answer

Yes, SMSLeopard offers a public API. View the official Smsleopard API documentation for endpoints, authentication, and integration guides.

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