Question 1

What is ShipShap and how does it work?

Accepted Answer

ShipShap is an all-in-one commerce and logistics platform that lets you sell via channels like WhatsApp or a no-code storefront, accept local and global payments, and manage orders, shipping, and delivery tracking from a single dashboard. You capture orders, collect payments into a multi-currency wallet, then use Shipshap’s local delivery, pickup points, and international shipping workflows to fulfill and track each order end to end.

Question 2

How much does ShipShap cost?

Accepted Answer

ShipShap uses a pay-as-you-go model plus monthly suites. Local delivery in Kenya starts from about KES 275 per door-to-door order or KES 140 for pickup points, international shipping from about KES 2,800 per kg, checkout transaction fees from about 2%, and monthly suites such as Suite Lite (around KES 4,000/month), Suite Pro (around KES 5,000/month), with Enterprise on custom pricing.

Question 3

What countries does ShipShap operate in?

Accepted Answer

ShipShap is focused on African businesses and global merchants, with Kenya explicitly supported and Nairobi highlighted as a core market. The platform supports shipping to 10 countries, but specific countries beyond Kenya are not listed, so detailed country coverage is not fully disclosed.

Question 4

How do I sign up for ShipShap?

Accepted Answer

You can sign up for ShipShap by going to the Shipshap website and creating a merchant account through the web app. Once registered, you can set up your storefront or integrations, configure payments and shipping options, and start processing orders from your dashboard.

Question 5

Who is ShipShap best suited for?

Accepted Answer

ShipShap is best suited for SMBs and enterprise merchants, ecommerce sellers using platforms like Shopify, WooCommerce, or Etsy, courier and delivery operators, and marketplace or platform teams that need configurable commerce, payments, and logistics workflows in African markets. It is particularly relevant for businesses selling via WhatsApp or online and needing integrated local delivery, pickup points, and cross-border shipping.

Question 6

How do I contact ShipShap support?

Accepted Answer

You can contact ShipShap support by emailing info@shipshap.co or marketing@shipshap.co. A phone contact is also published for the Nairobi presence, but email is the primary support channel.

Question 7

Does ShipShap have a plan for teams or businesses?

Accepted Answer

Yes, ShipShap offers plans designed for teams and businesses, including Suite Lite, Suite Pro, and Enterprise tiers. These are intended for merchants, couriers, and marketplace operators who need multi-user dashboards, advanced workflows, and integrations.

Question 8

Does ShipShap offer an API or integrations?

Accepted Answer

Yes, ShipShap offers a public API. View the official Shipshap API documentation for endpoints, authentication, and integration guides.

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