Question 1

What is Sales Force Automation Kenya (SFA) and how does it work?

Accepted Answer

SFA is a mobile-first sales force automation platform that helps field sales and distribution teams plan routes, track reps, capture orders, manage stock, and issue eTIMS-ready VAT-compliant invoices via a web portal and Android app. Reps use the mobile app (including offline, with M-Pesa payment collection) to record visits, orders, deliveries, and collections, while managers use the web portal for route planning, dispatch, tracking, and real-time sales and performance reporting.

Question 2

How much does Sales Force Automation Kenya (SFA) cost?

Accepted Answer

Sfa is a paid product with flexible, tailored pricing based on factors like number of reps, regions covered, and required features. Exact prices and tiers are not listed publicly, and you need to request pricing directly from Sfa.

Question 3

What countries does Sales Force Automation Kenya (SFA) operate in?

Accepted Answer

SFA primarily operates in Kenya, Uganda, and Tanzania, with a clear focus on East African distributors and field sales teams. The company (SFA Technologies Limited) is headquartered at Hazina Towers, Nairobi, Kenya.

Question 4

How do I sign up for Sales Force Automation Kenya (SFA)?

Accepted Answer

You can sign up for SFA by visiting the website and using the Pricing or Request Pricing pages to submit your details and request access and a tailored quote. In most cases, the team will follow up to discuss your requirements and set up your account.

Question 5

Does Sales Force Automation Kenya (SFA) have a mobile app?

Accepted Answer

Yes, SFA has a mobile app available for Android, including an app listed on Google Play as "SFA Kenya - Sales Force Automation Kenya." Offline functionality is supported so reps can work without continuous connectivity. There is no verified evidence of an iOS app.

Question 6

Who is Sales Force Automation Kenya (SFA) best suited for?

Accepted Answer

SFA is best suited for B2B distribution businesses with field sales reps, vans, and route-based selling, such as FMCG, pharmaceutical, paint, millers, iron and steel, and other distribution-focused companies in East Africa. It is particularly relevant for teams that need route planning, rep tracking, and eTIMS-compliant invoicing.

Question 7

How do I contact Sales Force Automation Kenya (SFA) support?

Accepted Answer

You can contact SFA support by emailing info@sfa.co.ke. Additional contact options may be available through the contact or support sections of the website.

Question 8

Does Sales Force Automation Kenya (SFA) have a plan for teams or businesses?

Accepted Answer

Yes, SFA is designed for teams and businesses, with pricing and configuration tailored to the number of sales reps, regions, and feature needs. It supports multi-rep field sales operations, distributors, and route-based selling teams.

Question 9

Does Sales Force Automation Kenya (SFA) offer an API or integrations?

Accepted Answer

SFA does not publish public API documentation or a self-serve integrations marketplace. Its site describes M-Pesa payment collection built into the mobile app and generic compatibility with accounting and ERP workflows, but specific integration partners and technical details are not documented publicly; contact SFA directly for integration requirements.

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