Question 1

What is ninoPOS and how does it work?

Accepted Answer

ninoPOS is a cloud-based POS, inventory, invoicing, CRM, and accounting system that runs your sales, stock, and bookkeeping from one platform. You use it in a browser or mobile app to ring up sales, track inventory and branches in real time, record payments (including mobile money), and automatically generate accounting reports and invoices.

Question 2

How much does ninoPOS cost?

Accepted Answer

ninoPOS is a paid subscription service with a 30‑day free trial and tiered plans starting at TZS 15,000 per month. Current listed plans are Starter (TZS 15,000), Business (TZS 30,000), Advanced (TZS 55,000), and Enterprise (TZS 99,000) per month, with restaurant and hotel add-ons and “Rest of World” USD equivalents.

Question 3

What countries does ninoPOS operate in?

Accepted Answer

ninoPOS is built for African businesses and primarily operates in Tanzania, Kenya, Uganda, Rwanda, Nigeria, South Africa, and a broader “Rest of World” region. You can use it from other countries as well, with region-specific pages and pricing.

Question 4

How do I sign up for ninoPOS?

Accepted Answer

You can sign up for ninoPOS by visiting the ninoPOS that's not the end website and starting the 30‑day free trial, which does not require a credit card. After creating an account, you can set up your business, products, and branches and begin making sales within the app.

Question 5

Does ninoPOS have a mobile app?

Accepted Answer

Yes, ninoPOS has a mobile app. It is available on Android via the Google Play Store, and the system also supports running on iPads in addition to web access.

Question 6

Who is ninoPOS best suited for?

Accepted Answer

ninoPOS is best suited for retailers, wholesalers, and service businesses that need connected POS, inventory, and accounting in one system. Typical users include supermarkets, pharmacies, hardware stores, restaurants, fashion and electronics retailers, hotels, salons, and other SMEs across East Africa and similar markets.

Question 7

How do I contact ninoPOS support?

Accepted Answer

You can contact ninoPOS support by emailing hello@ninopos.com. Additional contact emails may appear in the mobile app listing, but hello@ninopos.com is the primary address for support and billing issues.

Question 8

Does ninoPOS have a plan for teams or businesses?

Accepted Answer

Yes, ninoPOS is designed for teams and multi-branch businesses, with user roles, permissions, and plans that include multiple users and branches. Higher-tier plans support more users and stores, and the Enterprise plan offers unlimited users and branches.

Question 9

Does ninoPOS offer an API or integrations?

Accepted Answer

ninoPOS offers integrations for mobile money and card payments such as M‑Pesa, Airtel Money, Visa/Mastercard, bank transfers, QR payments, and payment links. API access is mentioned on the Advanced plan, but no public API documentation URL is provided, so details of the API are not publicly documented.

Question 10

What popular product is ninoPOS an African alternative to?

Accepted Answer

ninoPOS is an African-built alternative to Square.

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