Question 1

What is SenePay and how does it work?

Accepted Answer

SenePay is a Senegal-based payment gateway and unified REST API that lets you accept and send mobile money payments across 16 West and Central African countries using a single integration and web dashboard. You connect your website or systems to SenePay's API or use its payment links and QR codes to collect payments, trigger payouts, manage subscriptions, and monitor transactions in real time.

Question 2

How much does SenePay cost?

Accepted Answer

SenePay uses a transaction-based pricing model, with public tariffs starting at 3.6% per collection (0% on withdrawal) plus operator fees. For more detailed and up-to-date pricing, including SenePay Links starting from 5,000 FCFA per month for 50 links, you can check the dedicated pricing page.

Question 3

What countries does SenePay operate in?

Accepted Answer

SenePay's own API documentation lists 16 live countries across West and Central Africa: Senegal, Cote d'Ivoire, Mali, Burkina Faso, Guinee, Benin, Togo, Niger, Gambie, Guinee-Bissau, Cameroun, Gabon, Congo-Brazzaville, Centrafrique, Tchad, and RD Congo, each connected to its own set of local mobile money operators.

Question 4

How do I sign up for SenePay?

Accepted Answer

You can sign up for SenePay by visiting the website and creating an account through the merchant onboarding or registration flow, then following the steps to access the dashboard and API sandbox. Once registered, you obtain your API keys and configure payment methods, webhooks, and business details before going live.

Question 5

Does SenePay have a mobile app?

Accepted Answer

SenePay provides a web dashboard and web-based payment flows, and it references mobile app solutions and SDKs for integration. However, specific publicly available native Android or iOS apps for merchants or payers aren't confirmed, so dedicated store-distributed mobile apps aren't currently confirmed.

Question 6

Who is SenePay best suited for?

Accepted Answer

SenePay is best suited for African merchants and organizations that need to accept and send mobile money at scale, such as e-commerce stores, marketplaces, SaaS platforms, mobile apps, retailers, service providers, agencies, and institutions. It is particularly aligned with businesses operating in West and Central Africa that want a single API and dashboard to manage multi-operator mobile money payments.

Question 7

How do I contact SenePay support?

Accepted Answer

You can contact SenePay support by email at contact@sene-pay.com. They also offer local support in Wolof and French and provide assistance via channels such as WhatsApp and other contact options available on the site.

Question 8

Does SenePay have a plan for teams or businesses?

Accepted Answer

Yes, SenePay is designed for professionals, merchants, startups, marketplaces, SaaS providers, and larger institutions, so it effectively supports teams and businesses using a shared dashboard and API. You can onboard your company account and allow team members to manage payments, payouts, and analytics centrally.

Question 9

Does SenePay offer an API or integrations?

Accepted Answer

Yes, SenePay offers a public API. View the official SenePay API documentation at api.sene-pay.com/docs.html for endpoints, authentication, and integration guides.

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