Question 1

What is SBM Bank and how does it work?

Accepted Answer

SBM Bank is the banking arm of SBM Group, offering retail, private, SME, and corporate banking across Mauritius, Kenya, and Madagascar. It works through branches, agents, and digital channels such as internet banking and the SBM Tag mobile app.

Question 2

How much does SBM Bank cost?

Accepted Answer

SBM Bank charges standard banking fees for accounts, transactions, and cards, which vary by product and country. Specific pricing is not published in a single group-wide format, so exact fees depend on your account type and local market.

Question 3

What countries does SBM Bank operate in?

Accepted Answer

SBM Bank operates as a full retail bank in Mauritius, Kenya, and Madagascar. Its parent, SBM Group, also runs smaller corporate and trade-focused branches in India (Mumbai, Chennai, and Hyderabad).

Question 4

How do I sign up for SBM Bank?

Accepted Answer

You can sign up through SBM Bank's online banking and product application channels, depending on the service and country. For specific accounts or digital services, the local website and app pages direct you to apply online, visit a branch, or contact the bank for onboarding.

Question 5

Does SBM Bank have a mobile app?

Accepted Answer

Yes, SBM Bank has a mobile banking app called SBM Tag, available on Android and iOS. It replaced the older SBM Mobile Banking app, which was phased out in 2025.

Question 6

Who is SBM Bank best suited for?

Accepted Answer

SBM Bank is best suited for individuals, private banking and wealth management clients, SMEs, and corporates in Mauritius, Kenya, and Madagascar who need retail, business, or international and trade finance banking.

Question 7

How do I contact SBM Bank support?

Accepted Answer

You can contact SBM Bank through its support email addresses and phone numbers, including support@sbmgroup.mu and +230 202 1500. The website also lists country-specific contact options and hotline numbers.

Question 8

Does SBM Bank have a plan for teams or businesses?

Accepted Answer

Yes, SBM Bank offers SME and corporate banking, including import loans, asset financing, overdrafts, project financing, merchant services, and POS acquiring.

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