Question 1

What is SaySwitch and how does it work?

Accepted Answer

SaySwitch is a CBN-licensed payment platform that lets African businesses accept payments online and in person, send payouts, and track all transactions in a single web dashboard. You connect your business (via the dashboard or API), then customers can pay using cards, bank transfers, POS, kiosks, USSD, or mobile money, and you monitor collections and settlements in one place.

Question 2

How much does SaySwitch cost?

Accepted Answer

SaySwitch uses a transaction-based pricing model with no listed setup or monthly fees. Local online payments are charged 1.5% per transaction capped at ₦2,000, in-person POS payments are charged 0.5% per transaction, and cross-border or enterprise transactions are listed at 1.4%, with a fee calculator available to preview charges.

Question 3

What countries does SaySwitch operate in?

Accepted Answer

SaySwitch explicitly operates in Nigeria and is licensed by the Central Bank of Nigeria as a Switching and Processing provider. It is positioned for businesses across Africa, but specific supported countries beyond Nigeria are not listed.

Question 4

How do I sign up for SaySwitch?

Accepted Answer

You can sign up by visiting the SaySwitch website and creating a merchant account through the web interface, then completing any required business and compliance details. Once your account is approved, you can access the dashboard, add payment channels, and start accepting payments or integrating via API.

Question 5

Who is SaySwitch best suited for?

Accepted Answer

SaySwitch is best suited for businesses and institutions that need to collect and disburse payments at scale, such as merchants, enterprises, fintechs, governments, and schools. It is particularly useful for Nigerian and African businesses that want to accept payments across multiple channels and manage them from one dashboard.

Question 6

How do I contact SaySwitch support?

Accepted Answer

You can contact SaySwitch support through the contact or support options on their website, which include online contact channels and social media links. Use these channels to request help with onboarding, integrations, or any issues with your account or transactions.

Question 7

Does SaySwitch have a plan for teams or businesses?

Accepted Answer

Yes, SaySwitch is designed for teams and businesses, offering a merchant dashboard, POS and kiosk solutions, and enterprise options with dedicated support and custom SLAs. It supports multi-terminal and fleet management, making it suitable for organizations with multiple locations or high transaction volumes.

Question 8

Does SaySwitch offer an API or integrations?

Accepted Answer

Yes, SaySwitch offers a public API. View the official Sayswitchgroup API documentation for endpoints, authentication, and integration guides.

Question 9

What popular product is SaySwitch an African alternative to?

Accepted Answer

SaySwitch is an African-built alternative to Square and Stripe.

Discover Products, Get Discovered.