Question 1

What is Pay@ and how does it work?

Accepted Answer

Pay@ is a South African payment aggregator that helps businesses and billers collect customer payments across multiple channels. It works by providing a single integration point that connects to over 40 payment networks, including retail partners (like Shoprite and Pick n Pay), banks, mobile network operators, and digital payment providers. Customers can pay bills using their unique Pay@ reference number through retailers, online channels, or mobile platforms, while businesses receive real-time notifications and automated reconciliation.

Question 2

What countries does Pay@ operate in?

Accepted Answer

Pay@ operates primarily in South Africa, where it serves as the country's leading payment aggregator with access to over 11,000 retail stores and 150,000 informal traders nationwide.

Question 3

How do I sign up for Pay@?

Accepted Answer

To sign up for Pay@, visit https://go.payat.co.za to register for Pay@Go, which is the self-service portal. For enterprise API integration, contact Pay@ directly at info@payat.co.za or support@payat.co.za.

Question 4

Who is Pay@ best suited for?

Accepted Answer

Pay@ is best suited for enterprises, financial institutions, insurance companies, municipalities, educational institutions, and other businesses that need to collect high-volume customer payments across multiple physical and digital channels in South Africa.

Question 5

How do I contact Pay@ support?

Accepted Answer

You can contact Pay@ support at support@payat.co.za, info@payat.co.za, or it-support@payat.co.za.

Question 6

Does Pay@ have a plan for teams or businesses?

Accepted Answer

Yes, Pay@ offers solutions for businesses and teams. The platform includes an enterprise API integration option for larger organizations with existing invoicing systems, as well as the self-service Pay@Go portal for smaller businesses that don't require technical integration.

Question 7

Does Pay@ offer an API or integrations?

Accepted Answer

Yes, Pay@ offers both API integration for enterprise clients and a self-service portal. The API allows businesses to integrate their existing invoicing systems directly with Pay@'s payment network, while Pay@Go provides a web-based portal for creating invoices and managing payments without technical integration.

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