Question 1

What is Paratus and how does it work?

Accepted Answer

Paratus is an internet connectivity and digital infrastructure provider that delivers fibre, satellite, wireless access, cloud, data centre, and carrier services across sub-equatorial Africa. It operates its own cross-border network, data centres, and satellite platforms, then sells capacity and connectivity solutions to businesses, carriers, operators, and wholesale partners that need regional and international connectivity.

Question 2

How much does Paratus cost?

Accepted Answer

Paratus pricing is not fixed publicly and varies by country, location, speed, and plan.

Question 3

What countries does Paratus operate in?

Accepted Answer

Paratus lists operations or country pages for Angola, Botswana, DRC, Eswatini, Kenya, Malawi, Mozambique, Namibia, Rwanda, South Africa, Uganda, and Zambia, and also provides coverage more broadly across sub-equatorial Africa via its network and satellite services.

Question 4

How do I sign up for Paratus?

Accepted Answer

You typically start by selecting your country on the Paratus website, choosing the service you need (for example business connectivity, carrier capacity, or data centre), then submitting a sales or contact form so the local team can scope and activate a solution for you. In some markets, such as Namibia, you can also sign up and manage services through the My Paratus online portal and app.

Question 5

Does Paratus have a mobile app?

Accepted Answer

Yes, Paratus offers a My Paratus customer self-service app in Namibia, available on both Android and iOS. You can use it to manage your Paratus services and account in that market.

Question 6

Who is Paratus best suited for?

Accepted Answer

Paratus is best suited for businesses, carriers, operators, and wholesale partners that need reliable internet access, cross-border capacity, satellite connectivity, or colocation and data centre services in sub-equatorial Africa. It is particularly relevant for organizations operating in multiple African countries that require contiguous regional and international connectivity.

Question 7

How do I contact Paratus support?

Accepted Answer

You can contact Paratus support by emailing support.na@paratus.africa or using the contact/support options on your local country page on the Paratus website. General and sales inquiries can be sent to info@paratus.africa and sales@paratus.africa.

Question 8

Does Paratus have a plan for teams or businesses?

Accepted Answer

Yes, Paratus is designed primarily for teams and businesses, offering enterprise connectivity, carrier services, and data centre solutions across multiple African markets. You can work with their sales team to tailor solutions to your organization’s size, locations, and bandwidth or infrastructure needs.

Discover Products, Get Discovered.