Question 1

What is Paga and how does it work?

Accepted Answer

Paga is a multi‑currency wallet and payments platform that lets you hold NGN and USD in one account, send and receive money (including from abroad), pay bills, and spend using virtual or physical Visa cards. You fund your wallet (for example via bank, card, or agents), then use the app or web to move money, pay bills, and transact wherever Visa is accepted, while NGN and USD balances are held under regulated and insured partner institutions.

Question 2

What countries does Paga operate in?

Accepted Answer

Paga operates with core consumer operations in Nigeria through Pagatech Limited, which is licensed by the Central Bank of Nigeria with NGN funds insured by NDIC. It also supports Africans abroad by providing USD accounts via a U.S. banking partner (Regent Bank, Member FDIC) and enabling cross‑border payments to Nigeria.

Question 3

How do I sign up for Paga?

Accepted Answer

You can sign up by downloading the Paga app on Android or iOS or by visiting the Paga website and creating an account. You will need a smartphone and a valid form of ID, and you must complete basic verification steps (such as phone and identity verification) before you can fully use the wallet.

Question 4

Does Paga have a mobile app?

Accepted Answer

Yes, Paga has a mobile app available on Android and iOS, and you can also access your account via the web. You can use the app to manage your NGN and USD wallets, send money, pay bills, and control your Visa cards.

Question 5

Who is Paga best suited for?

Accepted Answer

Paga is best suited for individuals in Nigeria and Africans abroad who need to hold NGN and USD in one place, send money, receive funds from overseas, and pay bills for themselves or loved ones. It also suits users who want a simple way to get and use Visa cards for everyday spending without a traditional bank account.

Question 6

How do I contact Paga support?

Accepted Answer

You can contact Paga support by email at Service@mypaga.com, by phone at +234 201 344 4300, or via live chat on the website. They also provide help center resources and additional channels such as WhatsApp and social media support.

Question 7

Does Paga have a plan for teams or businesses?

Accepted Answer

Yes, Paga provides solutions for teams and businesses through its Doroki offering for SMEs and its Paga Engine platform for enterprises. These services let businesses accept payments and embed financial services using Paga’s infrastructure.

Question 8

Does Paga offer an API or integrations?

Accepted Answer

Yes, Paga offers an API and integrations through its official developer portal at developer.paga.com. Businesses and developers can use these APIs to embed payments, accounts, and other financial services into their own products and workflows.

Question 9

What popular product is Paga an African alternative to?

Accepted Answer

Paga is an African-built alternative to KAST and RedotPay.

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