OneRoute

OneRoute is an omnichannel messaging and customer success platform for sales, marketing, and customer support teams that need to manage customer conversations across multiple channels from a single dashboard.

Key capabilities include:

• Unified inbox for omnichannel support: receive and reply to messages from WhatsApp, Facebook Messenger, Instagram, Twitter, email, live chat, and voice/calls in one workspace, helping teams handle DMs and calls without switching tools.
• Outbound campaigns and broadcasts: run personalized WhatsApp and SMS campaigns for targeted promotions, onboarding messages, and downtime alerts; send multimedia WhatsApp broadcasts; and create promotional campaigns that broadcast updates and offers on WhatsApp, SMS, and email at once.
• Support automation and routing: reduce response and resolution times with canned responses, chatbots, auto-responders, auto-assignment, and office-hours away messages.
• Performance reporting: track customer satisfaction, response times, and resolution times at individual and team levels from one dashboard.

Available on the web dashboard and usable from a mobile device (mobile apps are listed as coming soon). It also provides public API documentation at https://docs.oneroute.io/.

Designed for B2B teams that want centralized customer communication for sales, marketing, and support, with pricing that can start free for businesses conversing with fewer than 100 customers, and paid monthly plans based on the number of customers conversed with (no per-user charges stated).

Notable for its stated focus on the African market, including integrations with channels widely used across the region, and published customer stories from African businesses such as Traction Apps, AjoCard, and Autochek.