Question 1

What is MyEncore and how does it work?

Accepted Answer

MyEncore is a cloud-based K-12 school management platform that digitises daily school administration, classroom reporting, and parent communication in one system. Schools use it via web and mobile apps to manage attendance, marks, timetables, fees, and communication, and parents and learners log in to view real-time attendance, results, notices, events, and pay fees online.

Question 2

How much does MyEncore cost?

Accepted Answer

For South African schools, pricing starts from R50 per learner per year with all features included and no long-term contracts or premium tiers. Pricing for other countries is not explicitly listed and is typically provided on request, with support for multiple currencies.

Question 3

What countries does MyEncore operate in?

Accepted Answer

MyEncore actively operates in South Africa and is marketed across Africa, the UK, US, Australia, and other regions worldwide. The platform specifically references onboarding support across a broad set of African countries and more than 10 regions globally.

Question 4

How do I sign up for MyEncore?

Accepted Answer

You can sign up by contacting the MyEncore team through the website to arrange onboarding for your school or institution. Setup is cloud-based with no on-site infrastructure required, and the team assists with getting your school live on the platform.

Question 5

Does MyEncore have a mobile app?

Accepted Answer

Yes, MyEncore has mobile apps available for Android, iOS, and Huawei devices. Users can also access the platform via the web and desktop on Windows, macOS, and Linux.

Question 6

Who is MyEncore best suited for?

Accepted Answer

MyEncore is best suited for K-12 schools, as well as colleges, TVET institutions, and QCTO-accredited training providers that need to manage attendance, marks, timetables, fees, and parent communication in one system. It is primarily used by school administrators and teachers, with parents and learners as secondary users for results, notices, and fee payments.

Question 7

How do I contact MyEncore support?

Accepted Answer

You can contact MyEncore support by emailing support@myencore.co.za or info@myencore.co.za. Additional developer or technical contact is available via jacquesjdupreez@gmail.com as listed on the mobile app store.

Question 8

Does MyEncore have a plan for teams or businesses?

Accepted Answer

Yes, MyEncore is designed for institutional use and functions as a plan for schools and educational organisations rather than individual users. Within each school, multiple staff members can use the system to manage administration and communication for their teams.

Question 9

Does MyEncore offer an API or integrations?

Accepted Answer

MyEncore offers integrations such as SASAMS integration for South African schools, Google Calendar appointment scheduling, multiple payment gateways, and multi-currency support. There is no publicly documented API for external developers, so any additional integrations would need to be discussed directly with the MyEncore team.

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