MYDAWA

MYDAWA is an online pharmacy and digital health platform for consumers in Kenya who want to buy medicines, health products, and personal care essentials with delivery.

Key capabilities include:

• Online pharmacy shopping across categories such as health conditions (for example, diabetes, hypertension, infections, pain and inflammation), supplements and nutrition, medical devices (glucometers, glucose strips, blood pressure monitors, wound care supplies), mum and baby, and beauty and skin care.
• Prescription services, including submitting/uploading a prescription for prescription-only medicines, with on-platform handling for restricted items (including 18+ age restriction consent where applicable).
• My Health Center services for care beyond purchasing, including booking a consultation, telehealth services, and chronic care support via the Mzima Chronic Care Program (hypertension, diabetes, sickle cell, lupus, arthritis). The site also includes flows to upload HIV test results and access PrEP/PEP and family planning information.
• Delivery and order experience features such as location-based delivery options (example shown for Mombasa), free shipping on orders above KES 3500, and easy returns.

Available on Web, Android, and iOS.

Target audience: B2C customers in Kenya seeking convenient access to pharmacy products, health consultations, and chronic care support.

Notable in the Kenyan market for operating as an authorized pharmacy governed by the Pharmacy and Poisons Board of Kenya (PPB) with health safety code P0940, and for combining e-commerce pharmacy ordering with telehealth and chronic care programs in one platform.