Question 1

What is MauBank and how does it work?

Accepted Answer

MauBank is a state-owned bank in Mauritius offering retail, SME, corporate, international, and private banking. It works through branches, Mauritius Post outlets, and digital channels including internet banking and the MauBank WithMe mobile app.

Question 2

What countries does MauBank operate in?

Accepted Answer

MauBank operates in Mauritius, with 19 branches including one on Rodrigues island, plus extended access through 102 Mauritius Post outlets.

Question 3

How do I sign up for MauBank?

Accepted Answer

You can sign up by applying for an account online or by visiting a MauBank branch or Mauritius Post outlet, depending on the product. For mobile banking, you can register through the MauBank WithMe app using your card, PIN, NIC or passport, and a one-time password.

Question 4

Does MauBank have a mobile app?

Accepted Answer

Yes, MauBank has a mobile app called MauBank WithMe, available on iOS and Android. It was the first mobile app in Mauritius to let customers open an account entirely paperless, launched in 2018.

Question 5

Who is MauBank best suited for?

Accepted Answer

MauBank is best suited for retail customers, SMEs, corporates, and private or international clients in Mauritius who need everyday banking, business banking, or cross-border services.

Question 6

How do I contact MauBank support?

Accepted Answer

You can contact MauBank by hotline at 404 0330 or by email at ebanking@maubank.mu. The website also lists info@maubank.mu for general contact.

Question 7

Does MauBank have a plan for teams or businesses?

Accepted Answer

Yes, MauBank has business banking services for SME and corporate customers, including trade finance, treasury, and foreign exchange.

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