Question 1

What is Kakbima and how does it work?

Accepted Answer

Kakbima is an omnichannel insurance management and distribution platform that helps insurers, brokers, agents, and microinsurers run core operations like CRM, policies, products, claims, quotes, billing, and customer self-service across web, mobile, and API. Insurance businesses configure their products and workflows in Kakbima, then use its portals and apps so staff and policyholders can buy policies, manage policies, submit claims, make payments, and access documents in one system.

Question 2

What countries does Kakbima operate in?

Accepted Answer

Kakbima is based in Nairobi, Kenya and explicitly supports deployments in Kenya and international markets, with multi-language and multi-currency capabilities for roll-outs in other countries. However, it does not publish a specific list of covered countries, so availability may depend on individual implementation and regulatory requirements.

Question 3

How do I sign up for Kakbima?

Accepted Answer

You can start with Kakbima by reaching out to their team through the contact options on their website, such as their inquiry or demo forms. After you share your business needs, they coordinate onboarding, configuration, and deployment for your organization rather than offering a self-serve instant signup.

Question 4

Does Kakbima have a mobile app?

Accepted Answer

Yes, Kakbima is available on iOS and Android. You can download Kakbima on the App Store for iPhone, or get it on Google Play for Android.

Question 5

Who is Kakbima best suited for?

Accepted Answer

Kakbima is best suited for insurance-sector organizations that need to manage and distribute insurance digitally, including insurers, MGAs, agents, brokers, microinsurers, bancassurance providers, corporates, and non-profits. It also serves individual policyholders through self-service portals and mobile apps provided by those organizations.

Question 6

How do I contact Kakbima support?

Accepted Answer

You can contact Kakbima support by emailing support@kakbima.com. For general or commercial inquiries you can also use request@kakbima.com or relations@kakbima.com, or reach out via the contact channels listed on their website.

Question 7

Does Kakbima have a plan for teams or businesses?

Accepted Answer

Yes, Kakbima is designed for teams and businesses, particularly insurance organizations and intermediaries that need multi-user access for operations like CRM, policy administration, claims, and reporting. It supports organizational deployments rather than being a single-user tool.

Question 8

Does Kakbima offer an API or integrations?

Accepted Answer

Yes, Kakbima offers a public API. View the official Kakbima API documentation for endpoints, authentication, and integration guides.

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