Inovo CX

Inovo CX is a B2B customer experience (CX) platform and services subscription for African businesses that need contact-centre, omnichannel, CRM, and AI capabilities with implementation and ongoing support.

Key capabilities include:

• Omnichannel customer engagement and contact-centre operations, designed to support connected journeys across channels such as web, mobile, in-store, and contact centre, with unified data and consistent messaging.
• AI CRM and no-code workflow tools to manage marketing, sales, service, and operational workflows, plus the ability to build AI agents and applications using natural language and visual designers (a free trial is available for the CRM offering).
• Speech analytics that turns customer conversations into insights, including sentiment monitoring, trend detection, compliance checks, and opportunity identification.
• AI copilots that assist human agents in real time with suggested responses, relevant information, and coaching prompts.

Offerings also include CollectAI, an AI-powered collections solution focused on automated, compliant customer engagement for debt recovery.

Available on Web (cloud CX, contact-centre, and CRM offerings).

Target users include African scale-ups and enterprises, plus teams responsible for customer experience, marketing, sales, service, contact centres, digital transformation, and AI transformation initiatives.

Notable in an African context, the service packages access to partner platforms such as NICE, Creatio, and Enghouse with CX strategy, experience design, implementation, and support under a paid subscription model (pricing on the site starts from R1,000 per CX platform seat, with subscriptions typically ranging from R75,000 to R2,000,000+ per month, depending on selected platforms and capabilities).