Question 1

What is HUB2 and how does it work?

Accepted Answer

HUB2 is a payment infrastructure platform that enables financial institutions and fintechs to accept, disburse, and route mobile money payments across operators in Francophone Africa via unified APIs. It works by aggregating multiple mobile money operators, such as Orange Money, MTN, and Moov, into a single integration, supporting pay-in, pay-out, international remittances, recurring payments, and wallet balance consolidation. Users access it through APIs, a web dashboard at dashboard.hub2.io, and API docs at docs.hub2.io, with a free sandbox for testing.

Question 2

How much does HUB2 cost?

Accepted Answer

HUB2 uses a custom/contract-based pricing model, where costs depend on transaction volume, usage, and business needs (so pricing is usually negotiated with the company).

Question 3

What countries does HUB2 operate in?

Accepted Answer

HUB2 operates in 10 countries: Côte d'Ivoire, Benin, Mali, Senegal, Togo, Burkina Faso, Guinea, Cameroon, DR Congo and Niger.

Question 4

How do I sign up for HUB2?

Accepted Answer

You can start by signing up for the free sandbox on the Hub2 website to test the platform. Access the dashboard at dashboard.hub2.io after signup for full use.

Question 5

Does HUB2 have a mobile app?

Accepted Answer

No, HUB2 is a B2B payment infrastructure (API/SaaS platform), so it is used by developers and businesses via APIs rather than a consumer mobile app.

Question 6

Who is HUB2 best suited for?

Accepted Answer

HUB2 is best suited for financial institutions, neobanks, fintechs, payment service providers, insurance companies, and microfinance organizations serving customers in Francophone Africa.

Question 7

How do I contact HUB2 support?

Accepted Answer

Visit the Contact Us page at https://www.hub2.io/contact-us/ to reach Hub2 support.

Question 8

Does HUB2 have a plan for teams or businesses?

Accepted Answer

Yes, HUB2 offers plans for businesses and teams, targeting financial institutions, fintechs, and enterprises via API access and a web dashboard.

Question 9

Does HUB2 offer an API or integrations?

Accepted Answer

Yes, HUB2 offers a public API. View the official HUB2 API documentation for endpoints, authentication, and integration guides.

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