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Manage funeral policies, collections, and claims in one system
Genasys Technologies
Cloud-based insurance software that unifies policy administration, claims management, and billing for insurers, MGAs, and brokers managing delegated authority.
Genasys Technologies Product Overview
Is Genasys Technologies Right for You?
Liners prepares and updates these highlights as product information changes. Editorial standardsBest For
- South African insurers
- Managing general agents
What It Does Well
- Policy administration
- Claims management
Things to Check
- Delegated authority workflows
- Accounting export options
About Genasys Technologies
Genasys is cloud-based insurance software for insurers, MGAs, brokers, and third-party administrators that need a single system for policy administration, claims management, and billing and finance, especially in delegated authority and complex multi-region operations. Founded in Cape Town in 1997 by Steve Symes, the company has grown to manage more than £1.5 billion in gross written premium for clients across 23 countries, backed since 2021 by Frog Capital and led by joint CEOs Andre Symes and Craig Olivier.
Key capabilities include:
- Policy administration for new business, MTAs, cancellations, and renewals, with centralised policy and risk data, documentation, and task management.
- Claims management connected to policy operations, including electronic First Notification of Loss (eFNOL), configurable triage, task assignments, and settlement workflows.
- Billing and finance tools for premium collection and reconciliation, including flexible instalment plans, multi-tier commission handling, bordereaux reporting, and general ledger integration.
- Configurability and integrations via no-code and low-code tooling (dynamic question sets, rating and compliance rules, workflows, version control) plus an open REST API framework with 450+ documented endpoints, webhooks, and B2B data feeds.
- A dedicated London Market module supporting Lloyd's Market operations, reflecting the company's dual South Africa and UK base.
Available on Web with API access for integrations. Target users include mid-market and enterprise insurance organisations running personal, commercial, and specialty lines, including teams that must support multi-currency and multi-language requirements. Notable clients include Simplyhealth, King Price Insurance, Discovery, GuardRisk, and GENRIC Insurance, among others.
Notable in an African context, the company was founded and remains headquartered in South Africa, with offices in Cape Town/Stellenbosch and Johannesburg alongside London, supporting deployments for insurers and intermediaries operating across African and international markets.
Genasys Technologies Facts
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Frequently Asked Questions About Genasys Technologies
Genasys is a cloud-based insurance software that provides a single platform for policy administration, claims management, and billing and finance for insurers, MGAs, brokers, and third-party administrators. It works as a web-based system with configurable workflows, no-code/low-code tools, and an open REST API, allowing you to handle new business, endorsements, cancellations, renewals, claims (including eFNOL), and premium collection in one place.
Pricing is not publicly listed. Genasys prices deployments based on factors such as user counts, transaction volumes, integration needs, and migration scope, positioning itself as enterprise-grade capability priced for the mid-market. Contact Genasys directly for a quote.
Genasys is founded and headquartered in South Africa, with offices in Cape Town/Stellenbosch, Johannesburg, and London, and states it serves clients across 23 countries in total. Beyond its confirmed South African and UK office locations, the other served countries reflect client relationships rather than named local offices, so this listing's country tag reflects South Africa.
You typically sign up by contacting the Genasys team to discuss your requirements and implementation rather than through a self-service signup. You can reach them via email, for example info@genasystech.com, or the contact options on their website to start the onboarding process.
Genasys is available as a web-based platform with API access. A dedicated mobile app is not mentioned, so day-to-day use is expected through the browser rather than a native iOS or Android app.
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