Question 1

What is Genasys Technologies and how does it work?

Accepted Answer

Genasys is a cloud-based insurance software that provides a single platform for policy administration, claims management, and billing and finance for insurers, MGAs, brokers, and third-party administrators. It works as a web-based system with configurable workflows, no-code/low-code tools, and an open REST API, allowing you to handle new business, endorsements, cancellations, renewals, claims (including eFNOL), and premium collection in one place.

Question 2

How much does Genasys Technologies cost?

Accepted Answer

Pricing is not publicly listed. Genasys prices deployments based on factors such as user counts, transaction volumes, integration needs, and migration scope, positioning itself as enterprise-grade capability priced for the mid-market. Contact Genasys directly for a quote.

Question 3

What countries does Genasys Technologies operate in?

Accepted Answer

Genasys is founded and headquartered in South Africa, with offices in Cape Town/Stellenbosch, Johannesburg, and London, and states it serves clients across 23 countries in total. Beyond its confirmed South African and UK office locations, the other served countries reflect client relationships rather than named local offices, so this listing's country tag reflects South Africa.

Question 4

How do I sign up for Genasys Technologies?

Accepted Answer

You typically sign up by contacting the Genasys team to discuss your requirements and implementation rather than through a self-service signup. You can reach them via email, for example info@genasystech.com, or the contact options on their website to start the onboarding process.

Question 5

Does Genasys Technologies have a mobile app?

Accepted Answer

Genasys is available as a web-based platform with API access. A dedicated mobile app is not mentioned, so day-to-day use is expected through the browser rather than a native iOS or Android app.

Question 6

Who is Genasys Technologies best suited for?

Accepted Answer

Genasys is best suited for mid-market and enterprise insurance organizations such as insurers, MGAs, brokers, and third-party administrators, especially those managing delegated authority and complex multi-region operations. It is also a good fit for teams that need integrated policy, claims, and billing workflows with multi-currency and multi-language support.

Question 7

How do I contact Genasys Technologies support?

Accepted Answer

You can contact Genasys support and sales by emailing info@genasystech.com, or use dpquery@genasystech.com for data protection queries and careers@genasystech.com for recruitment-related questions. Additional contact options are available through the contact page on their website.

Question 8

Does Genasys Technologies have a plan for teams or businesses?

Accepted Answer

Yes, Genasys is designed as a platform for teams and businesses, specifically insurers, MGAs, brokers, and third-party administrators. It supports multi-user, organizational deployments and complex insurance operations across policy, claims, and finance.

Question 9

Does Genasys Technologies offer an API or integrations?

Accepted Answer

Yes, Genasys offers an API and integrations through an open REST API framework. It provides API access with more than 450 documented endpoints, webhooks, and B2B data feeds, as well as integrations for general ledger systems and bordereaux reporting.

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