Question 1

What is Duck and how does it work?

Accepted Answer

Duck is a real-time retail data platform for FMCG brands that sell through supermarkets and other modern retail outlets. It connects to modern retail POS and shelf data to show live sales, stock, pricing, promotions, and store execution at the store and SKU level, then surfaces alerts and dashboards so teams can spot issues like stockouts, mispricing, or weak promotions and act quickly.

Question 2

What countries does Duck operate in?

Accepted Answer

Duck focuses on FMCG brands selling through supermarkets and formal retailers in Africa, but specific operating countries are not listed. If you need coverage for particular markets, you should confirm this directly with their team.

Question 3

How do I sign up for Duck?

Accepted Answer

You can start by visiting the Duck website and using the main call-to-action (such as “See how Duck can transform your business” or similar) to request a demo or speak with their team. Account setup appears to be handled via direct engagement rather than self-service sign up.

Question 4

Who is Duck best suited for?

Accepted Answer

Duck is best suited for FMCG and CPG brands, especially their commercial, trade marketing, and field execution teams that sell through supermarkets and other modern retail outlets and need real-time visibility into sales, stock, pricing, promotions, and in-store execution.

Question 5

How do I contact Duck support?

Accepted Answer

You can send an email to sales@getduck.co for support.

Question 6

Does Duck have a plan for teams or businesses?

Accepted Answer

Yes, Duck is built for B2B use by FMCG brands and their teams, and its dashboards and alerts are designed for collaborative use across commercial, trade marketing, and field execution functions.

Question 7

Does Duck offer an API or integrations?

Accepted Answer

Duck can deliver data into users’ existing tools, indicating it offers some form of integrations, but specific APIs or technical integration details are not publicly documented. You should confirm available integrations and API access directly with Duck.

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