Question 1

What is Cimas and how does it work?

Accepted Answer

Cimas is a Zimbabwe-based medical aid and health services provider that offers paid health cover packages along with digital tools for members to manage benefits and access care. You join a medical aid plan, pay monthly contributions, then use web self-service and the Health Sync app to view benefits, track wellness, access virtual cards, manage claims, and connect to services like clinics, labs, Dial-a-Doc, iGo, and Medic Express.

Question 2

How much does Cimas cost?

Accepted Answer

Cimas uses paid medical aid packages with specified monthly contributions in both USD and ZWL, including Secure, Secure Nostro, and Healthguard International plans. Exact pricing depends on the specific plan and member category, and current rates are published on the Cimas website and member materials.

Question 3

What countries does Cimas operate in?

Accepted Answer

Cimas primarily operates in Zimbabwe, with its head office, service locations, and member packages targeted at Zimbabwean residents. All listed addresses and phone numbers are in Zimbabwe, and its health and wellness ecosystem is designed for the local market.

Question 4

How do I sign up for Cimas?

Accepted Answer

You can sign up for Cimas by choosing a suitable medical aid package and completing registration through the online self-service portal or web login, providing required member and banking details. Prospective members can also contact Cimas directly for assistance with joining an individual or corporate scheme.

Question 5

Does Cimas have a mobile app?

Accepted Answer

Yes, Cimas has mobile apps. The Cimas MedicalAid app for Android and iOS serves as a member companion, and Cimas MedLabs offers additional patient and doctor apps on Android and iOS for accessing laboratory services and results.

Question 6

Who is Cimas best suited for?

Accepted Answer

Cimas is best suited for individuals, families, and corporate employees in Zimbabwe who need structured medical aid cover plus digital tools to manage benefits, wellness, and access to healthcare services. It is particularly relevant for those who want integrated access to clinics, labs, rescue services, chronic disease management, and wellness programmes through one provider.

Question 7

How do I contact Cimas support?

Accepted Answer

You can contact Cimas support by emailing connect@cimas.co.zw or other listed addresses such as cimascare@cimas.co.zw or softwaredev@cimas.co.zw depending on your query. Phone numbers and additional contact options are also provided on the Cimas website for specific divisions and services.

Question 8

Does Cimas have a plan for teams or businesses?

Accepted Answer

Yes, Cimas offers plans for teams and businesses through corporate medical aid schemes such as Secure Nostro corporate packages. Employers can enroll their staff into these corporate plans, with contributions and benefits structured for organizational coverage.

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