Cigna Healthcare Africa

Cigna Healthcare Africa is a group health insurance offering for businesses in Africa that want to provide employee medical cover with flexible benefits, provider access, and support services.

Key capabilities include:

• Flexible plan design with the Cigna Africa plan covering inpatient and outpatient care, maternity, preventative care, wellness, and medical evacuation, with five areas of cover and eight plan levels to tailor benefits.
• Provider access and evacuation support, including 3,000+ providers in Africa and a global network of 1.7 million providers; plans include medical evacuation services facilitated by Healix.
• Claims and member support, with dedicated local claims support teams and 24/7/365 multi-language customer service for members and administrators.
• Digital member services through the Cigna Envoy® experience, including claims management, access to policy documents, health and well-being tools, and telehealth doctor consultations.

Available on Web via the Cigna Envoy member login portal, and on Android and iOS.

It primarily serves employers and businesses arranging corporate health insurance, and also supports brokers and health care providers through dedicated site resources.

Notable in the African market context, it offers stated coverage across multiple African countries (including Kenya, Uganda, Mauritius, Tanzania, Nigeria, Ghana, Mozambique, DRC, and Zambia), and references 250,000+ members across Africa with locally administered policy services by Cigna International Health Services Kenya Limited (CPR/2015/178985).