Question 1

What is Bastion HMO and how does it work?

Accepted Answer

Bastion HMO is a Nigerian health insurance platform where you buy and manage plans for individuals, families, seniors, and businesses, access a network of healthcare providers, and consult doctors via telemedicine. You sign up online or through customer support, purchase a plan, receive your ID card and app instructions via email, then use the member portal or mobile app to find providers, book telemedicine consultations, and manage coverage. To use services, present your Bastionhmo ID at partnered hospitals or access care digitally.

Question 2

What countries does Bastion HMO operate in?

Accepted Answer

Bastion HMO operates in Nigeria.

Question 3

How do I sign up for Bastion HMO?

Accepted Answer

You can sign up by visiting the Bastion HMO website or contacting the customer care team. After purchase, you receive an email with plan details, mobile app instructions, and your electronic enrolee ID card.

Question 4

Does Bastion HMO have a mobile app?

Accepted Answer

Yes, Bastion HMO is available on iOS and Android.

Question 5

Who is Bastion HMO best suited for?

Accepted Answer

Bastion HMO is suited for individuals, families, seniors (aged 55+), corporations, and small and medium enterprises in Nigeria seeking health insurance with telemedicine and provider access.

Question 6

How do I contact Bastion HMO support?

Accepted Answer

Contact Bastion HMO support via customer care lines at 0800BASTION, 07002252424, 08002278466, or 02018889277; WhatsApp at 09154309089; or email at wecare@bastionhmo.com. 24/7 support is available through the app, help desk, and call center.

Question 7

Does Bastion HMO have a plan for teams or businesses?

Accepted Answer

Yes, Bastion HMO offers corporate and SME plans for teams and businesses.

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