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Run SMS, WhatsApp, and RCS campaigns with tracking and AI
Chat Inc
A WhatsApp Business API platform for marketing and support teams to run broadcasts, segment audiences, manage opt-ins, automate chats, and track campaign performance.
Chat Inc Product Overview
Is Chat Inc Right for You?
Liners prepares and updates these highlights as product information changes. Editorial standardsBest For
- South African SMEs
- Marketing teams
What It Does Well
- WhatsApp Business messaging
- Audience segmentation
Things to Check
- WhatsApp approval timeline
- Message template limits
About Chat Inc
Chat Inc is a WhatsApp Business API marketing, engagement, and automation platform for marketing, retail, e-commerce, sales, and customer-support teams that communicate with customers (and employees) on WhatsApp.
Key capabilities include:
- WhatsApp marketing campaigns (flEX): create targeted broadcasts for promotions, seasonal sales, vouchers, and rewards, plus lead acquisition via WhatsApp, in-store journeys, online channels, and social ads.
- Segmentation and compliance: build smart audience segments using engagement signals, behaviour, or preferences, and manage opt-ins and consent for compliant messaging.
- Interactive messaging and templates: manage WhatsApp templates and carousels, run interactive campaigns with rich media, calls to action, quick replies, and personalised variables.
- Performance insights and automation: track delivery, read, click, and conversion metrics for campaigns; add agent inbox for WhatsApp and Instagram (Live), chatbots and automated conversations (Automate), and Zendesk integration for WhatsApp messaging inside the Zendesk Agent Workspace (Proactive).
Available on Web with an API for campaign creation and management.
Built for B2B teams, including performance marketers, retailers, e-commerce operators, CX and support teams, sales teams, and ITSM and HR professionals.
Notable in the African market context, the company is based in Cape Town, South Africa, offers a free flEX trial (no credit card required), provides free WhatsApp tools (template builder, formatting tool, AI message generator, pricing calculator, QR code and link shortener), and publishes official documentation for its Campaigns API.
Chat Inc Facts
Liners compiles product facts from official websites, app stores, documentation, trusted public sources, and details shared by product teams during editorial review. We also consider crowdsourced updates when they include verifiable evidence, and refresh facts as information changes. Learn moreOperates In
Official Links
Pricing & Fees
Variable pricingPricing combines a baseline platform fee with structural Meta message charges, available month-to-month or via discounted annual contracts.
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Frequently Asked Questions About Chat Inc
Chat Inc is a WhatsApp Business API platform for marketing, customer engagement, support, and automation. Businesses can create targeted broadcasts, segment audiences, manage opt-ins, automate conversations, and track campaign performance through its web platform and API.
Chat Inc offers a free flEX trial with no credit card required. Ongoing costs combine Chat Inc platform fees with Meta messaging fees, and monthly packages and yearly discounts are available. Exact prices depend on the selected product and package.
Chat Inc is based in Cape Town, South Africa, and provides services internationally.
To sign up, complete the flEX registration form, test the platform during the trial, connect your WhatsApp Business Account to Meta in a live session, and complete the final setup.
Chat Inc is best suited for businesses and teams that use WhatsApp for marketing, sales, customer support, customer experience, retail, e-commerce, lead generation, or employee communications.
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