Question 1

What is Supachat and how does it work?

Accepted Answer

SupaChat is an AI enablement platform that lets you deploy AI agents for customer experience, healthcare engagement, and social impact across WhatsApp, web, and social channels. You configure use cases (such as support, sales, social media management, analytics, or healthcare programs) within SupaChat’s web platform, and the agents then interact with your customers or beneficiaries in real time on the connected channels.

Question 2

How much does Supachat cost?

Accepted Answer

SupaChat prices its core agents (Thuso, Khulu, Azi) using a usage-based AI Credits model shown on its live pricing calculator: a basic Thuso Web deployment for about 1,000 customers (roughly 10,000 messages) starts from around R5,000 per month at R0.50 per credit, with an optional R80,000 custom-integration package. Plans require a minimum 3-month contract, can be cancelled afterward, and prices exclude VAT; enterprise engagements receive a custom quote.

Question 3

What countries does Supachat operate in?

Accepted Answer

SupaChat is built in South Africa and primarily serves South African organisations, including local businesses, healthcare and pharma teams, agencies, and social impact organisations. Its agents support several South African languages (English, Afrikaans, isiZulu, isiXhosa, Sesotho, and Setswana) and are delivered over the web and popular messaging/social channels, so they can be applied more broadly where those channels are available.

Question 4

How do I sign up for Supachat?

Accepted Answer

You can start by visiting the SupaChat website and using the online shop or contact flows to request or purchase a CX, Pharma360, or EQ4 SupaChat solution. There is also a free AI Business Readiness Assessment you can complete online as a low-friction entry point before engaging SupaChat for implementation.

Question 5

Does Supachat have a mobile app?

Accepted Answer

SupaChat itself is accessed via the web, with AI agents deployed to end users on WhatsApp and social channels. There is no verified information about dedicated Android or iOS mobile apps for managing SupaChat, so usage is best assumed to be through web access and messaging/social integrations.

Question 6

Who is Supachat best suited for?

Accepted Answer

SupaChat is best suited for businesses and organisations that want to deploy AI agents for customer experience, sales, marketing, healthcare engagement, and social impact without building their own enterprise-grade CRM and automation infrastructure. Typical users include South African SMEs and enterprises, healthcare and pharma teams, agencies, and social impact organisations that need managed AI agents across WhatsApp, web, and social media.

Question 7

How do I contact Supachat support?

Accepted Answer

You can contact SupaChat by emailing info@supachat.global, calling +27 76 842 7798, or using the contact form on its website. Its office is based in Johannesburg, South Africa.

Question 8

Does Supachat have a plan for teams or businesses?

Accepted Answer

Yes, SupaChat offers plans designed for teams and businesses through its SupaChat CX, Pharma360, and EQ4 SupaChat divisions. These solutions are packaged as paid business plans in the SupaChat store and supported by consulting and managed AI services for ongoing operations.

Question 9

Does Supachat offer an API or integrations?

Accepted Answer

Yes. SupaChat integrates with Shopify, WooCommerce, payment gateways, CRMs such as Salesforce, HubSpot, and Zoho, Google Sheets, and custom APIs, letting its agents pull product data, customer history, and order status from a business's existing systems.

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