CEQUENS

CEQUENS is a Communication Platform as a Service (CPaaS) for enterprises and teams that need to deliver and manage customer communications across channels such as SMS, WhatsApp, voice, and email.

Key capabilities include:

• Programmable APIs for SMS, WhatsApp Business, Voice, Email, Push Notifications, and Number Lookup, designed to integrate with existing e-commerce, CRM, and support systems.
• No-code applications for marketers to build multi-channel campaigns, manage conversations, and track performance without developer support.
• Omnichannel Chat and Conversational AI that centralize customer interactions in a unified inbox, with AI assistance, real-time translation, and sentiment analysis across supported channels.
• Developer tooling including RESTful API design, multiple SDKs (JavaScript, Ruby, PHP, Python, C#, Java, Go), a sandbox environment, and API documentation for faster implementation.

Available via Web console and APIs.

It targets B2B teams such as developers, marketing teams, and customer support operations in sectors including BFSI, retail and e-commerce, logistics and delivery, healthcare, government, and platforms operating across multiple markets.

Notable context: CEQUENS positions its service for MENA and global coverage (25+ markets and 190+ countries referenced), highlights compliance credentials (including GDPR, SOC 2, ISO 27001, PCI DSS), and provides regional case studies such as Khazna in Egypt scaling communications to millions of users.