Question 1

What is Carbon and how does it work?

Accepted Answer

Carbon is a digital banking and lending platform that allows users to access instant loans, savings products, payments, and financial management tools through a mobile app. Users can create an account, manage their money, apply for loans, save funds, and make payments directly from the app.

Question 2

How much does Carbon cost?

Accepted Answer

Creating a Carbon account is free. However, fees or interest may apply depending on the service used, such as loans, savings plans, or payment transactions. Loan interest rates vary depending on the loan amount and repayment period.

Question 3

What countries does Carbon operate in?

Accepted Answer

Carbon primarily operates in Nigeria, where it is licensed as a microfinance bank.

Question 4

How do I sign up for Carbon?

Accepted Answer

To sign up, download the Carbon mobile app from the Google Play Store or Apple App Store, create an account with your personal details, and complete identity verification. Once registered, you can access banking, payments, loans, and savings services in the app.

Question 5

Does Carbon have a mobile app?

Accepted Answer

Yes, Carbon is available on iOS and Android.

Question 6

Who is Carbon best suited for?

Accepted Answer

Carbon is best suited for Nigerians who want a simple mobile-based digital bank that offers quick access to credit, savings, everyday banking and payment features.

Question 7

How do I contact Carbon support?

Accepted Answer

You can contact Carbon support by emailing support@getcarbon.co or calling 02013301808 for help with your account questions.

Question 8

Does Carbon have a plan for teams or businesses?

Accepted Answer

Yes, Carbon offers a Carbon Business plan that provides businesses with banking, credit and financial tools in one account to help them manage and grow

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