CAIMS

CAIMS is a cloud-based customer and asset information management system for electricity distribution companies that need a single, accurate view of their utility network and field operations.

Key capabilities include:

• Customer and asset data management with digital grid mapping, capturing location data for each customer, transformer, and low-voltage pole to create a GIS-style view of the network.
• Survey and installation management for new service installations and meter placement, including structured data capture, asset commissioning, and meter activation.
• New service connection workflows that digitize customer onboarding and support integration with billing and vending systems to enable smoother payment processes.
• Work order management and real-time monitoring, enabling utilities to organize maintenance and repair jobs, track progress live, view issue logs, and monitor resolution processes.

Available on Web (cloud-based access from any device). An Android and iOS app is also available for CAIMS-related asset management and tagging.

Target users include electricity utilities and power distribution companies in Africa responsible for customer records, grid assets, service connections, and network maintenance.

CAIMS is notable in the African power sector for supporting large-scale utility digitization, including a documented deployment at the Electricity Company of Ghana (ECG) where it has been used to link customers to transformers for real-time energy accounting and loss identification, alongside reported revenue growth and operational improvements.