Question 1

What is BYON8 and how does it work?

Accepted Answer

BYON8 is a digital healthcare platform and mobile app that lets you check your symptoms with an AI symptom checker, then connect with licensed doctors and psychologists 24/7 via text or video, and get coordinated follow-up care such as lab tests, imaging, and prescriptions. You describe what is bothering you, answer medical questions, receive possible causes and recommendations, and can then have an online consultation and, where supported, get referrals and medication through partner facilities and pharmacies.

Question 2

How much does BYON8 cost?

Accepted Answer

You can use the AI symptom checker for free, while paid services include low-cost per‑consultation fees for text and video visits and subscription medical packages. Public FAQ information lists consultations around KES 395 for chat and KES 695 for video, and medical subscription packages for individuals and corporates starting from about KES 695 per month, though exact prices and inclusions may change over time.

Question 3

What countries does BYON8 operate in?

Accepted Answer

BYON8’s full digital outpatient service (including online doctor consultations and coordinated physical care) currently operates in Kenya. The app itself can be downloaded and used worldwide for certain features, but online consultations are restricted to specific supported countries, with Kenya as the primary active market.

Question 4

How do I sign up for BYON8?

Accepted Answer

To sign up for BYON8, download the Byon8 app from the Google Play Store or Apple App Store, or start from the Byon8 website and follow the prompts to create an account. You will typically provide your basic details, verify your contact information, then you can start using the symptom checker and book consultations or packages as available in your country.

Question 5

Does BYON8 have a mobile app?

Accepted Answer

Yes, BYON8 is available on iOS and Android. You can download Byon8 on the App Store for iPhone, or get it on Google Play for Android.

Question 6

Who is BYON8 best suited for?

Accepted Answer

BYON8 is best suited for individuals and families in Kenya who want convenient access to medical advice, ongoing outpatient care, and wellness tracking from their phone. It is also designed for employers and other organizations that want to offer digital medical packages to their employees or members.

Question 7

How do I contact BYON8 support?

Accepted Answer

You can contact BYON8 support by emailing contact@byon8.com or software.support@byon8.com. You can also reach out from within the mobile app, which provides options to send feedback or support requests.

Question 8

Does BYON8 have a plan for teams or businesses?

Accepted Answer

Yes, BYON8 offers plans for teams and businesses through its corporate medical solutions and subscription packages for employers. These plans let companies provide digital medical cover and coordinated outpatient care for their employees.

Question 9

Does BYON8 offer an API or integrations?

Accepted Answer

BYON8 mentions white‑label and partner solutions and can integrate with fitness apps for lifestyle tracking, but it does not provide a publicly documented API or open developer portal. Any API or integration access appears to be available only through specific partnerships rather than as a self‑service public API.

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