Udok

Udok is an on-demand telehealth platform for patients and families in South Africa who want to consult an HPCSA-registered doctor online without visiting a clinic.

Key capabilities include:

• Instant GP consultations with real-time care via video, voice, or secure messaging, with doctors available Mon–Fri 08:00–20:00 and Sat–Sun 08:00–20:00 (public holidays 08:00–20:00).
• Electronic prescriptions sent to a pharmacy of choice for collection, plus treatment recommendations and referral guidance.
• Medical certificates such as sick notes and doctor’s notes, issued after the consultation for sick leave requirements.
• Lab test and bloodwork referrals, delivered electronically so patients can proceed at a pathology lab.

Available on Web via the online app.

Target users include individual patients and families in South Africa who need convenient access to a GP, including people who cannot easily travel, wait in queues, or book an appointment.

Notable in the South African market context, the service offers clear, published pricing for private online consultations (R299 per consult, with R450 after-hours pricing on weekends 14:00–20:00 and on public holidays) and supports pharmacy access through partnerships such as Clicks for virtual doctor consultations at pharmacy clinics.