Question 1

What is BluPenguin and how does it work?

Accepted Answer

BluPenguin is a Bank of Ghana licensed payment service provider that lets businesses accept card, mobile money, QR, USSD, and payment link transactions and settle funds directly into their business bank accounts. It works through BluPay on POS devices or smartphones, so you can take in-store and online payments and manage sales and inventory from connected tools.

Question 2

How much does BluPenguin cost?

Accepted Answer

BluPenguin advertises that there are no monthly fees for using its services. Specific transaction fees or pricing tiers are not publicly detailed, so you need to contact the team directly for exact costs.

Question 3

What countries does BluPenguin operate in?

Accepted Answer

BluPenguin operates primarily in Ghana and also has offices in Ivory Coast (Côte d’Ivoire) and Nigeria. It has indicated plans to expand further in other African markets such as DR Congo.

Question 4

How do I sign up for BluPenguin?

Accepted Answer

To sign up, you typically get in touch with BluPenguin as a merchant or business, then onboard to the BluPay platform to receive your login and device or app setup. You can start the process by contacting them via email or phone using the details on their website.

Question 5

Does BluPenguin have a mobile app?

Accepted Answer

Yes, Theblupenguin is available on Android. Get Theblupenguin on Google Play for Android.

Question 6

Who is BluPenguin best suited for?

Accepted Answer

BluPenguin is best suited for transaction-based businesses and merchants that need to accept digital payments in-store or online, such as retailers, service providers, and SMEs. It is also designed for banks and agent networks that require payment acceptance and terminal or agent management tools.

Question 7

How do I contact BluPenguin support?

Accepted Answer

You can contact BluPenguin support by emailing help@theblupenguin.com, Info@theblupenguin.com, or Tenu@theblupenguin.com. They also list phone contacts for their Ghana and other country offices on their website.

Question 8

Does BluPenguin have a plan for teams or businesses?

Accepted Answer

Yes, BluPenguin is built for businesses, including merchants, SMEs, and banks, and supports multiple users and terminals under a business account. Its tools cover sales and inventory management, agent programs, and bank dashboards that are oriented to team and organizational use.

Question 9

Does BluPenguin offer an API or integrations?

Accepted Answer

Yes, BluPenguin offers a public API. View the official Theblupenguin API documentation for endpoints, authentication, and integration guides.

Question 10

What popular product is BluPenguin an African alternative to?

Accepted Answer

BluPenguin is an African-built alternative to Square and Stripe.

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