Question 1

What is BFREE and how does it work?

Accepted Answer

BFREE is a tech-enabled, ethical debt recovery firm operating primarily in Africa, helping lenders manage non-performing loans (NPLs) through AI-driven automation, data analytics, and customer-centric self-service tools. It streamlines debt collection for banks and digital lenders while offering borrowers flexible repayment options.

Question 2

How much does BFREE cost?

Accepted Answer

BFREE, the debt collection agency, operates on a 100% commission-based model for lenders, meaning they charge a percentage of the recovered funds rather than upfront fees.

Question 3

What countries does BFREE operate in?

Accepted Answer

BFREE currently operates in Nigeria, Kenya, and Ghana (with the capability to expand into other African markets where needed

Question 4

How do I sign up for BFREE?

Accepted Answer

You can sign up for BFREE by registering through their onboarding or service portals (typically for institutions or users assigned to repayment), where you enter your name, email, phone number, and create an account password

Question 5

Who is BFREE best suited for?

Accepted Answer

BFREE is best suited for banks, digital lenders, and financial institutions in emerging markets (particularly Africa, India, and Latin America) seeking to reduce non-performing loans (NPLs) through ethical, AI-driven, and automated debt collection.

Question 6

How do I contact BFREE support?

Accepted Answer

You can contact BFREE support via email at hello@bfree.io or hello@bfree.africa, and they also provide phone and WhatsApp support depending on your country and account type

Question 7

Does BFREE have a plan for teams or businesses?

Accepted Answer

Yes, BFREE offers dedicated solutions for teams and businesses, specifically focusing on AI-driven debt collection, loan recovery, and risk management.

Question 8

Does BFREE offer an API or integrations?

Accepted Answer

Yes, BFREE offers a software API and integration capabilities designed to connect with existing databases, allowing for full visibility of customer debt recovery activities

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