What is Zemi and how does it work?

Zemi is a trusted marketplace platform for small sellers. You create order pages, collect secure payments, and coordinate verified deliveries with ease.

What countries does Zemi operate in?

Zemi currently operates in Kenya, where it provides escrow-based payment services designed to make online transactions between buyers and sellers safer.

Who is Zemi best suited for?

Zemi is best suited for online sellers, small businesses, and buyers in Africa who want safer online transactions. The platform is particularly useful for people selling products through social media or informal e-commerce channels, as it provides secure escrow payments and delivery-linked transactions to reduce fraud and build trust between buyers and sellers.

Zemi: Overview, Features, Pricing & Funding

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Zemi is a web-based trust and payment protection platform for Kenyan social commerce sellers and individual buyers, designed to make online transactions safer by holding funds until delivery is confirmed.

Key capabilities include:

Checkout links and order pages: Sellers create a payment link with product details and price, then share it anywhere they sell online (social media, messaging apps, or websites).
Protected payments with release on confirmation: Buyers pay through the link, and the payment is held securely until the buyer confirms receipt, then funds release to the seller.
Instant payouts: Sellers receive money immediately after confirmation via M-PESA or bank transfer.
Dispute resolution and refunds: The platform supports dispute handling and easy refunds when an order is not received and a claim is reviewed.