Zemen Bank

Zemen Bank is a commercial bank in Ethiopia that serves individuals, diaspora customers, and businesses with personal, business, international, and digital banking services.

Key capabilities include:

• Personal banking products such as consumer saving deposits, consumer checking deposits, certificate of deposit, and foreign currency (FCY) accounts.
• Business and corporate banking through business accounts and business loans, with support for day-to-day account needs.
• International banking services including forex services, import and export support, and international wire transfers.
• Digital banking and payments via internet and mobile banking, ATM and POS services, card services (debit, gift, prepaid, travel), digital remittance, and Z-School Payment and Management.

Available on Web, Android, and iOS (online banking portal and mobile banking app).

Target users include retail customers, SMEs and corporates, and diaspora customers in Ethiopia.

In the Ethiopian market, the bank highlights security and infrastructure claims, including PCI DSS certification for six consecutive years (since 2018) and operating with a TIER III certified data center. The website also provides practical customer resources such as branch location search, published foreign exchange rates with a currency converter, FAQs, forms, and complaint channels.