Question 1

What is Zelivry and how does it work?

Accepted Answer

Zelivry is a web-based delivery management platform that lets you create and track orders, assign and follow drivers in real time, collect cash and digital payments, record proof of delivery, and export accounting reports in one system. You work from a browser or PWA to manage the full delivery lifecycle from order creation through dispatch, GPS tracking, cash reconciliation, invoicing, and OHADA/FEC exports.

Question 2

How much does Zelivry cost?

Accepted Answer

Zelivry uses a freemium tiered subscription model, starting with a free Découverte plan limited to 5 deliveries per month and 1 user. Paid plans begin at Starter for 4,900 FCFA per month, Essentiel at 9,900 FCFA per month, Premium at 19,900 FCFA per month, and Expert Illimité at 39,900 FCFA per month, each increasing delivery, driver, and feature limits; a 7‑day free Premium trial is also available.

Question 3

What countries does Zelivry operate in?

Accepted Answer

Zelivry is designed for and operates primarily in Côte d’Ivoire and wider West Africa. It supports FCFA currency, local Mobile Money providers common in the region, and OHADA-compliant workflows tailored to West African businesses.

Question 4

How do I sign up for Zelivry?

Accepted Answer

You can sign up for Zelivry by creating an account directly from the web application in your browser and starting on the free Découverte plan or the 7‑day Premium trial. No bank card is required for the Discovery plan or the trial, and your space will automatically downgrade to Découverte after the trial while keeping your data.

Question 5

Does Zelivry have a mobile app?

Accepted Answer

Zelivry does not use a native app store download but provides an installable Progressive Web App (PWA) that works on Android and iOS smartphones via the browser. You can also access it from any desktop browser without a separate client.

Question 6

Who is Zelivry best suited for?

Accepted Answer

Zelivry is best suited for businesses and professionals running delivery operations in Côte d’Ivoire and West Africa, such as pharmacies, e‑commerce shops, distributors, logistics and transport companies, and restaurants. It also serves independent couriers and small merchants who sell through the integrated marketplace.

Question 7

How do I contact Zelivry support?

Accepted Answer

You can contact Zelivry support by email at contact@zelivry.com or contact@ibigsoft.com. Additional assistance may be available through the IBIG Soft ecosystem and the integrated assistant SARA on supported plans.

Question 8

Does Zelivry have a plan for teams or businesses?

Accepted Answer

Yes, Zelivry offers multiple plans designed for teams and businesses, from Starter and Essentiel for smaller operations up to Premium and Expert Illimité for larger or multi‑agency organizations. These plans increase limits on drivers and deliveries and unlock features for stock, cash desk, invoicing, accounting, multi‑branch management, and white‑label branding.

Question 9

Does Zelivry offer an API or integrations?

Accepted Answer

Yes, Zelivry provides a REST API and HMAC‑SHA256‑signed webhooks on higher plans for integrations with WooCommerce, Shopify, and custom sites. You can use these interfaces to automate order creation, delivery tracking, and data exchange with your existing systems.

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