Question 1

What is Zash Loan and how does it work?

Accepted Answer

Zash Loan is a Kenya-based digital lending mobile app that lets M-PESA users apply for short- to medium-term personal loans, receive the money directly in their M-PESA account, and then repay via M-PESA Paybill 733555 or through the in-app M-PESA option. You download the Android app, register with your M-PESA number and ID details, apply for a loan amount and term, and if approved the funds are disbursed to your M-PESA account and repaid over 91 to 365 days.

Question 2

How much does Zash Loan cost?

Accepted Answer

Zash Loan does not charge a sign-up fee, but your loan will accrue interest and may include other charges based on the loan terms you select. The app advertises a maximum APR of about 25% per year, and late payments can incur additional daily late interest, so your total cost depends on your loan amount, duration, and whether you repay on time.

Question 3

What countries does Zash Loan operate in?

Accepted Answer

Zash Loan currently operates in Kenya. Eligibility and all core features are tied to Kenyan IDs, Safaricom M-PESA numbers, and Kenyan regulatory requirements.

Question 4

How do I sign up for Zash Loan?

Accepted Answer

To sign up for Zash Loan, download the Zash Loan app from the Google Play Store on your Android phone, then register using your M-PESA-registered mobile number and provide details such as your National ID, matching names, place of work, and physical address. After registration, you can request a loan in the app and, if approved, receive funds to your M-PESA account.

Question 5

Does Zash Loan have a mobile app?

Accepted Answer

Yes, Zash Loan is available on Android. Get Zashloan on Google Play for Android.

Question 6

Who is Zash Loan best suited for?

Accepted Answer

Zash Loan is best suited for individual consumers in Kenya, including micro-business owners, who use M-PESA and need short- to medium-term mobile loans without relying on a traditional credit history. It is intended for adults with a source of income who are looking for a fully digital way to access and repay loans via their phones.

Question 7

How do I contact Zash Loan support?

Accepted Answer

You can contact Zash Loan support by email at cs@zashloan.com or through the live chat in the app or on the website. They also provide phone and WhatsApp support numbers for Kenyan users, and maintain active social media channels such as Facebook, X/Twitter, and Instagram for additional assistance.

Question 8

Does Zash Loan have a plan for teams or businesses?

Accepted Answer

Zash Loan does not offer a specific team or multi-user business plan. Loans are provided on an individual basis to personal borrowers using their own M-PESA-registered mobile number and ID.

Question 9

Does Zash Loan offer an API or integrations?

Accepted Answer

Zash Loan does not provide a public API or documented third-party integrations. There is no official developer portal or integration documentation available for external use.

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