Question 1

What is YEGO and how does it work?

Accepted Answer

YEGO is a Kenya-based ride hailing and taxi booking service that connects passengers with verified taxi drivers in cities like Nairobi, Mombasa, Eldoret, and Malindi. You can request rides through the mobile app, call the 24/7 call centre, or use the Pair Ride QR feature to instantly start a metered trip with a branded taxi, with safety features like OTP, ride tracking, trusted contacts, and SOS built in.

Question 2

How much does YEGO cost?

Accepted Answer

Using the YEGO passenger and driver apps is free, and you pay only for the taxi rides you take. Ride fares are calculated using metered distance and time based pricing, but specific per kilometre or per minute rates are not publicly listed.

Question 3

What countries does YEGO operate in?

Accepted Answer

YEGO, at this Kenya site, operates in Kenya, with services available in Nairobi, Mombasa, Eldoret, and Malindi. Other markets belong to the broader Yego group but are separate from this Kenya specific product.

Question 4

How do I sign up for YEGO?

Accepted Answer

To sign up as a passenger, you download the Yego Kenya app on Android or iOS and create an account in the app. Drivers and corporate clients typically start by contacting Yego through its website or support channels to onboard to the driver platform or set up a corporate transport account.

Question 5

Does YEGO have a mobile app?

Accepted Answer

Yes, YEGO has mobile apps for both passengers and drivers. The passenger app and the driver app are available on Android and iOS, and you can also book rides by calling the 24/7 call centre if you do not use a smartphone.

Question 6

Who is YEGO best suited for?

Accepted Answer

YEGO is best suited for individual riders in Kenya who want safe, metered taxi rides, local taxi drivers seeking a low commission platform with support services, and Kenyan organisations that need corporate transport accounts with tracking and analytics. It is particularly useful for users who value multiple booking options, including app based booking and a 24/7 call centre.

Question 7

How do I contact YEGO support?

Accepted Answer

You can contact YEGO support via email at support@yego.sg or through the 24/7 call centre listed on the website and in the app. Corporate and technical inquiries can be sent to tech@yegoglobal.com or deepak.goyal@yego.sg.

Question 8

Does YEGO have a plan for teams or businesses?

Accepted Answer

Yes, YEGO offers a corporate transport solution for teams and businesses in Kenya. Organisations can set up corporate accounts with tools to analyse, track, and manage transport usage, along with customised terms and 24/7 support.

Question 9

What popular product is YEGO an African alternative to?

Accepted Answer

YEGO is an African-built alternative to Uber.

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