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UtilityMaster
A web-based ERP for African water and sewer utilities, covering billing, meter and NRW management, procurement and finance, plus offline mobile field apps and AI queries.
UtilityMaster Product Overview
Is UtilityMaster Right for You?
Liners prepares and updates these highlights as product information changes. Editorial standardsBest For
- Water utilities
- Sewer utilities
What It Does Well
- Utility billing
- Meter management
Things to Check
- Country rollout fit
- Smart meter compatibility
About UtilityMaster
UtilityMaster is a web-based ERP and management platform for water and sewer utilities in Africa, built by Wonderkid Multimedia Limited to run end-to-end utility workflows from production to billing, receipting, and finance.
Key capabilities include:
- Billing and revenue management, including tiered tariffs, VAT, arrears, configurable billing cycles, invoicing, receipting, and disconnection and reconnection workflows with approvals.
- Meter and readings operations, covering meter installation, testing, replacement, and disposal, plus mobile meter-reading capture with photo proof, GPS stamps, outlier verification queues, and offline-first sync.
- NRW and water-balance analytics, with an IWA-aligned Water Balance computed continuously by utility, zone, and route, plus DMA and zone drilldowns and regulator-ready reporting.
- ERP modules for back office and operations, including procurement (plan-to-pay and 3-way matching), inventory (multi-store), maintenance and assets, HR, production monitoring, surveys, and SMS broadcasts.
Available on Web plus API access.
Designed for B2B utility teams, including utility managers and executives, finance and revenue teams, operations and maintenance departments, and field staff running readings, disconnections, and inspections.
Notable in the African market context, the platform positions itself as multi-tenant, GIS-mapped, and AMI/IoT-ready, with an in-platform AI agent, Alpha, for plain-English operational queries (for example, explaining changes in NRW by zone and route). The website also cites deployments across multiple African countries and published scale metrics, including 26+ utilities served and $50M+ annual utility revenue processed.
UtilityMaster Facts
Liners compiles product facts from official websites, app stores, documentation, trusted public sources, and details shared by product teams during editorial review. We also consider crowdsourced updates when they include verifiable evidence, and refresh facts as information changes. Learn moreOperates In
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Frequently Asked Questions About UtilityMaster
UtilityMaster is a web-based ERP and management platform for African water and sewer utilities that runs end-to-end workflows from production through billing, receipting, finance, and field operations. It works as a multi-tenant, GIS-mapped system with web access, mobile apps, and an AI assistant (Alpha) to manage meters, billing, revenue processes, procurement, inventory, and live IWA water-balance analytics across zones and routes.
UtilityMaster is built for and operates in African markets, with references to deployments in countries such as Kenya, Zanzibar, Liberia, and Malawi and across multiple utilities in at least four African countries.
You can get started by contacting the UtilityMaster team to discuss your utility’s requirements and deployment, typically via the listed sales email or other contact options on the website. Implementation is handled as a B2B utility solution rather than a self-service signup.
Yes, UtilityMaster has mobile apps for Android and iOS that support offline-first field operations such as meter readings, disconnections, inspections, photo proof, and GPS-tagged data capture. There are also customer-facing mobile app features for bill payment, queries, and service tracking.
UtilityMaster is best suited for water and sewer utilities in Africa, including utility managers and executives, finance and revenue teams, operations and maintenance departments, and field staff managing readings, disconnections, and inspections.
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