Meter, bill, and monitor utility consumption in real time
Urban Utilities
A property utility management platform for South African landlords, agents, suppliers, and tenants to track meter data, manage council accounts, handle disputes, and process billing.
Urban Utilities Product Overview
Is Urban Utilities Right for You?
Liners prepares and updates these highlights as product information changes. Editorial standardsBest For
- South African landlords
- Letting agents
What It Does Well
- Meter data tracking
- Council account management
Things to Check
- Supported meter types
- Council account coverage
About Urban Utilities

Urban Utilities provides uSOFT, a full-stack property utility management software and portal for property owners, landlords, management agents, utility suppliers, solution partners, and tenants managing utility data across South African properties.
Key capabilities include:
- Utility data in the cloud for live access to consumption and property utility information.
- Meter reading management that supports manual readings and integrations with IoT and AMR meters and concentrators for automatic data collection across electricity and water infrastructure.
- Council account workflows covering council account management, billing and payments, and council account disputes processes.
- Infrastructure monitoring and controls, including tank level management and geyser management with built-in burst warnings, plus support for renewable energy solutions.
Available via web applications (portal access via urban.utilitiesonline.co.za).
The platform targets multi-property and multi-stakeholder environments across residential, commercial, industrial, and retail utility management in South Africa.
Notable in the local context, it is positioned around South African municipal utility processes, with stated integration with South African councils and municipalities, plus compatibility with local and international utility equipment brands. Urban Utilities also operates a partner program and has been active in utility automation since 2003.
Urban Utilities Facts
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Frequently Asked Questions About Urban Utilities
Urban Utilities is a South African property utility management platform (uSOFT) that helps landlords, agents, suppliers, and tenants manage utility data, meters, council accounts, billing, and disputes in one system. It works by collecting meter and infrastructure data (manually and via smart IoT/AMR devices), storing it in the cloud, and providing web and mobile portal access for viewing consumption, managing council accounts, handling disputes, and processing utility payments.
Urban Utilities primarily operates in South Africa, with its platform and processes integrated with South African councils and municipalities and its office located in Johannesburg. Operations or services in other countries are not specified.
You can get started with Urban Utilities by reaching out to their team to set up access to the uSOFT/Urban Portal for your properties and stakeholders. To sign up or request a demo, contact them by email at info@urbanutilities.co.za or sales@urbanutilities.co.za.
Urban Utilities is best suited for property owners, landlords, management agents, utility suppliers, solution partners, and tenants who need to manage utility data and council accounts across residential, commercial, industrial, and retail properties in South Africa. It is particularly useful for multi-property portfolios and environments with multiple stakeholders involved in utility management.
You can contact Urban Utilities support by emailing info@urbanutilities.co.za for general assistance or sales@urbanutilities.co.za for sales and onboarding queries. The platform also supports system support and support tickets, which are typically managed through the utility portal.
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