Question 1

What is TurnStay and how does it work?

Accepted Answer

TurnStay is a borderless finance and payments toolkit for African travel businesses that acts as a global merchant of record, allowing you to accept multi‑currency card payments (such as ZAR, euros, and US dollars), manage refunds and chargebacks, and route and settle funds faster via a web dashboard and API. It works by sitting between your travel business and global payment networks, handling payment processing, fees, fraud, and taxes so guests can pay in their own currency while you receive simplified, local settlements and reporting.

Question 2

How much does TurnStay cost?

Accepted Answer

TurnStay is a paid platform, but it does not publish fixed price points or plan tiers. Pricing is tailored to each business, and you are encouraged to speak to their team or book a demo to get a quote and understand potential fee savings.

Question 3

What countries does TurnStay operate in?

Accepted Answer

TurnStay is built for African travel and tourism businesses and is headquartered in Cape Town, South Africa. It focuses on connecting global travel payments with Africa’s local banks, currencies, and payment systems, serving operators across African markets that sell to international guests.

Question 4

How do I sign up for TurnStay?

Accepted Answer

To sign up for TurnStay, you can start from the website by selecting options like Get Started or Book a Demo and sharing details about your travel business. A member of the team will then follow up to onboard you and configure your account, payments, and integrations.

Question 5

Does TurnStay have a mobile app?

Accepted Answer

TurnStay does not list a dedicated mobile app for iOS or Android. It is available via a web dashboard and API.

Question 6

Who is TurnStay best suited for?

Accepted Answer

TurnStay is best suited for African B2B travel and tourism operators that take payments from international guests, such as safari lodges, tour operators, villa rental agencies, and enterprise travel platforms. It is particularly useful for businesses that need multi‑currency card acceptance, complex booking and refund workflows, and support for cross‑border settlements.

Question 7

How do I contact TurnStay support?

Accepted Answer

Send an email to info@turnstay.com for support.

Question 8

Does TurnStay have a plan for teams or businesses?

Accepted Answer

Yes, TurnStay is designed for teams and businesses, providing multi‑account management to handle multiple entities or brands under one finance stack. It supports collaborative use across finance, operations, and technology teams within a travel business or group.

Question 9

Does TurnStay offer an API or integrations?

Accepted Answer

Yes, TurnStay offers a developer API and integrations, including an API‑first payments infrastructure with public API documentation, as well as connections to major payment schemes and travel ecosystems. You can use the API to integrate checkout, accounts, payment links, and virtual cards into your own systems.

Question 10

What popular product is TurnStay an African alternative to?

Accepted Answer

TurnStay is an African-built alternative to Glocash, iPayLinks, and Stripe.

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