Question 1

What is Troygold and how does it work?

Accepted Answer

Troygold is a mobile app that lets you buy, sell, store, and use real gold Krugerrands for transactions and loans. You download the app, deposit physical gold at drop-off points or buy directly from R10, get full legal ownership with a certificate, and store it insured in a vault; then spend via a linked Mastercard debit card, trade 24/7, or borrow up to 75% of its value at low interest rates.

Question 2

How much does Troygold cost?

Accepted Answer

Troygold has no monthly account fees, but includes buy/sell spreads (5.5-8.5% buy, 0.5% sell above spot based on amount), tiered storage fees (0.5-1% annually if required), and gold-backed loan interest (Prime +3% to +9% based on holdings). Standard Mastercard transaction fees apply.

Question 3

What countries does Troygold operate in?

Accepted Answer

Troygold operates only in South Africa.

Question 4

How do I sign up for Troygold?

Accepted Answer

You can sign up for Troygold by downloading the Troygold app or visiting the website, then selecting “Get Started / Open Account”, completing your email registration, and finishing the ID verification (KYC) process before you can start investing or uploading gold.

Question 5

Does Troygold have a mobile app?

Accepted Answer

Yes, Troygold is available on iOS and Android. You can download Troygold on the App Store for iPhone, or get it on Google Play for Android.

Question 6

Who is Troygold best suited for?

Accepted Answer

Troygold is best suited for South African gold owners or investors seeking secure storage, liquidity, and borrowing against physical Krugerrands without selling them.

Question 7

How do I contact Troygold support?

Accepted Answer

Contact Troygold support on support@troygold.app.

Question 8

Does Troygold have a plan for teams or businesses?

Accepted Answer

Troygold does offer a business account (Prime Business Account) designed for companies, which includes business onboarding (KYB verification) and access to features like gold transactions and credit facilities tailored for businesses.

Question 9

Does Troygold offer an API or integrations?

Accepted Answer

Yes, Troygold offers a public API. View the official Troygold API documentation for endpoints, authentication, and integration guides.

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