Question 1

What is Touch and Pay (TAP) and how does it work?

Accepted Answer

Touch and Pay (TAP) is an NFC-based mobile payments and services platform that lets organizations and consumers handle micro-transactions, such as transport fares and other everyday services, using tap-to-pay cards and a mobile wallet app. It works by issuing Cowry NFC cards for offline tap payments, providing the Cowry app for online wallet payments, and giving businesses a dashboard to view, manage, and settle all captured transactions.

Question 2

What countries does Touch and Pay (TAP) operate in?

Accepted Answer

TAP operates primarily in Africa, with a strong focus on Lagos, Nigeria, and lists Nigeria, Rwanda, and the USA as company locations. Its core market and deployments are described around African informal sectors such as public transportation.

Question 3

How do I sign up for Touch and Pay (TAP)?

Accepted Answer

To sign up as a user, you can download the Cowry app on Android and follow the in-app registration steps to create and fund your wallet. To sign up as a business or operator, you can contact Touchandpay through the website or by email to discuss onboarding and access to their tools.

Question 4

Does Touch and Pay (TAP) have a mobile app?

Accepted Answer

Yes, TAP offers a mobile app called the Cowry app, which is available on Android and allows users to maintain a wallet and pay for rides and other supported services. Availability for iOS is not specified.

Question 5

Who is Touch and Pay (TAP) best suited for?

Accepted Answer

TAP is best suited for transport operators, health providers, event and education service operators, agencies, and other organizations that collect frequent low-value payments, as well as consumers who need an easy way to pay for these services using NFC cards or a mobile app. It is particularly aligned with organizations operating in cash-heavy or informal sectors that want to digitize micro-transactions.

Question 6

How do I contact Touch and Pay (TAP) support?

Accepted Answer

You can contact TAP support by emailing ask@touchandpay.me or hello@touchandpay.me, and there are additional addresses such as mobile@touchandpay.me and legal@touchandpay.me for more specific inquiries. You can also reach out via the contact options provided on their website.

Question 7

Does Touch and Pay (TAP) have a plan for teams or businesses?

Accepted Answer

Yes, TAP provides solutions specifically for teams and businesses, including transport operators, health organizations, event and education service providers, and agencies that need a platform to process, track, and settle micro-transactions. These business users get access to tools like the dashboard and reporting system for transaction visibility and settlement.

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