Question 1

What is Tela and how does it work?

Accepted Answer

Tela is an AI-powered business management app that lets you sell online, accept payments (including escrow), send invoices and receipts, manage inventory, customers, and vendors, and track every naira in one place. You run your operations inside the app (mobile and web components), while Tela AI analyzes your sales and expenses to give you business insights, predictive analysis, and health scores so you can make better decisions.

Question 2

How much does Tela cost?

Accepted Answer

Tela uses a freemium pricing model with three main tiers: Lite at ₦0 (free) with core tools like wallet, payment links, escrow, invoices, online store, and basic management features; Core at ₦9,500 per month with added tools like overdrafts (via partners), cashflow, bookings, employee management, Tela AI (Standard), and a business intelligence dashboard; and Boost at ₦25,500 per month with higher limits plus recurring bills, advanced insights, predictive analysis, business health tracker, dedicated account manager, and Tela AI (Full Access). Early users of Core and Boost are offered 3 months free, and the FAQ notes that paid plans are also available in USD and local currency.

Question 3

What countries does Tela operate in?

Accepted Answer

Tela is built and priced for businesses in Nigeria, with Naira-based pricing and a Nigerian office and phone number. Other countries or markets are not explicitly listed, so its primary operation and focus are in Nigeria.

Question 4

How do I sign up for Tela?

Accepted Answer

You can sign up for Tela by visiting the Tela website and following the prompts to get started, or by downloading the mobile app and creating an account directly in the app. During signup you will provide your basic business details so Tela can set up your wallet, store, and management tools.

Question 5

Does Tela have a mobile app?

Accepted Answer

Yes, Tela is available on Android. Get Tela on Google Play for Android.

Question 6

Who is Tela best suited for?

Accepted Answer

Tela is best suited for freelancers, startups, and small and medium businesses that want to sell online, accept payments, and manage their finances and daily operations in one app. It can also be used by larger enterprises that need structured tracking of sales, expenses, and business performance.

Question 7

How do I contact Tela support?

Accepted Answer

You can contact Tela support by emailing support@tela.ng or info@tela.ng, or by using the live chat and phone number provided on the website. These channels are available for help with setup, billing, and general product issues.

Question 8

Does Tela have a plan for teams or businesses?

Accepted Answer

Yes, Tela is designed for businesses and teams, not just individuals. It offers features like employee or staff management, bookings management, vendor and customer management, and multi-feature dashboards that support multi-person operations in a company.

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