Question 1

What is StokFella and how does it work?

Accepted Answer

StokFella is a digital stokvel platform that gives community savings groups a shared account to manage members, contributions, payments, claims, and meetings with full transaction visibility. Groups register on the platform, add members and savings goals, then use the app or web portal to capture and track all money in and out, including convenient payments using a group reference number at major retail stores.

Question 2

What countries does StokFella operate in?

Accepted Answer

StokFella primarily operates in South Africa, where it is registered as an authorised Financial Services Provider and Credit Provider and supports South African stokvels and community savings groups.

Question 3

How do I sign up for StokFella?

Accepted Answer

You can sign up for StokFella online via the website or by using the StokFella app, with options that include registration through web and WhatsApp. Once registered, you create or join a stokvel group, set up your savings goals, and start recording contributions and transactions.

Question 4

Does StokFella have a mobile app?

Accepted Answer

Yes, StokFella has mobile apps available on Android and iOS, and there is a separate Marketplace by StokFella app that active groups can use for bulk buying and group opportunities.

Question 5

Who is StokFella best suited for?

Accepted Answer

StokFella is best suited for individual stokvel members and organised community savings groups in South Africa, including savings, investment, and buying groups that need structured, transparent management of their collective funds. It is also relevant for stokvel-based groups that want access to bulk-buying and income-generating opportunities through the Marketplace app.

Question 6

How do I contact StokFella support?

Accepted Answer

You can contact StokFella support by emailing support@stokfella.com or info@stokfella.com, or by using the WhatsApp support and contact options provided through the platform. The company also lists a telephone contact at +27 11 568 3497 for direct queries.

Question 7

Does StokFella have a plan for teams or businesses?

Accepted Answer

Yes, StokFella supports organised stokvel-based teams and group structures, including investment and buying groups, by giving them shared accounts, member management, and access to the Marketplace for bulk-buying and group services. These use the same core platform rather than a separate business-only edition.

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