Question 1

What is SoftPay and how does it work?

Accepted Answer

SoftPay is a payment platform for making individual or bulk transfers, scheduled and recurring payments, generating invoices, sharing payment links, and managing multiple bank accounts. It works by signing up with KYC details like BVN and ID, then using the web dashboard or mobile app to send payments directly from your bank account, set up approval workflows, and track transactions.

Question 2

What countries does SoftPay operate in?

Accepted Answer

SoftPay operates primarily in Nigeria.

Question 3

How do I sign up for SoftPay?

Accepted Answer

Visit www.softpay.ng to create an account or log in. Provide personal information, basic details, BVN verification, government-issued ID, address verification, and business bio to complete signup.

Question 4

Does SoftPay have a mobile app?

Accepted Answer

Yes, SoftPay has a mobile app for iOS and Android. Download it from the App Store or Play Store to sign up or log in.

Question 5

Who is SoftPay best suited for?

Accepted Answer

SoftPay is best suited for starter businesses, registered businesses, and individuals managing payments to vendors, suppliers, staff, or for collections like security dues.

Question 6

How do I contact SoftPay support?

Accepted Answer

Contact SoftPay support through their 24/7 dedicated team, accessible via the platform for issues like failed payments.

Question 7

Does SoftPay have a plan for teams or businesses?

Accepted Answer

Yes, SoftPay supports teams and businesses. You can add team members to your profile, set up approval workflows with approvers and authorizers, and manage payments for staff or vendors.

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