What is Simpu and how does it work?

Simpu is a unified customer communication platform that combines CRM, shared inbox, and marketing tools. It syncs messages from email (Gmail, Office 365), WhatsApp, Twitter DMs, Facebook Messenger, SMS, and live chat into one place, allowing teams to assign conversations, snooze them, and automate processes with no code.

What countries does Simpu operate in?

Simpu operates in Nigeria and the United States.

How do I sign up for Simpu?

Sign up for a Simpu account on their website at simpu.co. You can then access the dashboard to obtain API credentials if needed.

Who is Simpu best suited for?

Simpu is best suited for businesses and teams needing to manage customer communications across multiple channels like email, SMS, WhatsApp, and chat.

Does Simpu have a plan for teams or businesses?

Yes, Simpu offers a shared inbox designed for teams, with features like assigning conversations to teammates.

Does Simpu offer an API or integrations?

Yes, Simpu offers a public API. View the official Simpu API documentation for endpoints, authentication, and integration guides.

Simpu

Rating: 3
Author: michaelchibuzor887

🇳🇬 Nigeria

A unified customer communication platform for small businesses to manage a shared inbox across channels, run SMS broadcasts, and send email campaigns with pay-per-use pricing.

Use it on:Web API

Is Simpu right for you?

Best for

Nigerian small businesses
Small support teams
Sales and support teams
Multi-channel messaging
Customer outreach campaigns

What it does well

Shared team inbox
Internal conversation notes
Chat handoffs
SMS broadcasts
Email campaigns

Things to check

Supported chat channels
Pay-per-use costs
Team member limits
Broadcast opt-ins
Email sending limits

Simpu is a unified customer communication platform for small businesses that need to handle customer conversations across multiple channels with a team.

Key capabilities include:

Shared Inbox for multiple channels: centralizes customer interactions from email, chat, and social media in one place so teams can collaborate on replies and keep context.
SMS Marketing: sends SMS broadcasts at scale for promotional offers, reminders, and OTPs to reach customers directly on their phones.
Email Marketing: builds personalized email campaigns designed to reduce spam placement, with no monthly subscription fee for email marketing, users pay for what they use.
API access: provides API documentation for integrating Simpu into other tools and workflows.

Available on Web (separate web apps for Inbox, SMS, and Email Marketing) and via API.

It targets B2B small businesses that struggle to manage day-to-day customer support and sales conversations spread across multiple team inboxes and channels.

Notable for combining shared-inbox collaboration with built-in SMS and email marketing under a pay-per-use approach for messaging, which can suit teams that prefer usage-based costs over monthly marketing subscriptions.

Phone:+1 917-565-2985

Social Links:

Categories:

Marketing & CRM

Features & Business Model:

b2b customer-support email-marketing marketing-automation messaging saas

Frequently Asked Questions About Simpu

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michaelchibuzor887

US · 2 reviews

May 31, 2026

I have three people handling customer support. With Simpu, we can see who's online, leave internal notes on conversations, and transfer chats between team members without the customer seeing any of it. It's like having a command center for customer communication.