Question 1

What is Roomly and how does it work?

Accepted Answer

Roomly is a mobile-first accommodation marketplace where guests can discover and instantly book handpicked hotels, apartments, shortlets, and other short stays, while hosts list and manage their rental properties. You browse and book stays through the Roomly app, and hosts use the platform to onboard properties, manage bookings, communicate with guests, and track earnings.

Question 2

How much does Roomly cost?

Accepted Answer

Roomly is free to download and use for guests, and hosts can list properties without upfront or monthly fees. Hosts pay a commission-style service fee of 5% per booking for the first 30 bookings, then 10% per booking afterward (with rates noted as subject to final confirmation).

Question 3

What countries does Roomly operate in?

Accepted Answer

Roomly primarily operates in Nigeria, with a focus on cities such as Lagos, Abuja, Port Harcourt, Enugu, and Ibadan. The platform also shows listings or presence in Accra (Ghana) and Nairobi (Kenya).

Question 4

How do I sign up for Roomly?

Accepted Answer

You can sign up for Roomly by downloading the Roomly app on your mobile device and creating an account as a guest or a host. Hosts follow a guided onboarding flow to sign up, add property details, and start listing their rentals within minutes.

Question 5

Does Roomly have a mobile app?

Accepted Answer

Yes, Roomly has a mobile app available for both Android and iOS devices. Booking and hosting activities are designed to happen in the app rather than through the website.

Question 6

Who is Roomly best suited for?

Accepted Answer

Roomly is best suited for travelers and guests looking to book vetted short stays across Nigerian and select African cities, and for small to mid-sized accommodation providers such as hosts, hotels, and property owners who want to manage short-term rentals and receive bookings on a commission basis. It serves both individual guests and professional hosts in a B2C and B2B2C context.

Question 7

How do I contact Roomly support?

Accepted Answer

Roomly offers 24/7 support, but a specific contact email or phone number is not provided here. You can typically access support through the app or the website’s support or help sections.

Question 8

Does Roomly have a plan for teams or businesses?

Accepted Answer

Yes, Roomly has options that work for businesses and teams, particularly hotels, property managers, and other accommodation providers that need to list multiple properties and manage bookings. In addition to the free Starter plan, Professional and Enterprise plans are indicated as coming soon for more advanced business needs.

Question 9

What popular product is Roomly an African alternative to?

Accepted Answer

Roomly is an African-built alternative to Booking.com.

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