Right Now Response

Right Now Response (RNR) is a repair-tracking and maintenance management platform for businesses and service providers that need visibility into breakdowns, inspections, workshop visits, and planned maintenance from initiation to completion.

Key capabilities include:

• Real-time event tracking for repairs and maintenance across multiple assets and locations, with status visibility through each stage of the job
• Geofenced provider tracking to monitor technician location, arrival, and on-site status during service delivery
• Automated alerts and updates when delays or issues occur, reducing the need for repeated calls and manual follow-ups
• Field Service Management tools to generate job cards, manage estimates, and create a feedback loop tied to each completed event, plus reporting on time spent, parts used, and costs

Available on Web, Android (Google Play), and iOS (App Store).

It targets B2B requesters such as fleet owners, logistics and transport operators, and other organisations managing asset downtime, as well as repairers including mechanics, workshops, and repair businesses that need structured job intake and progress tracking.

Notable in South Africa for supporting multiple operating models (Do-It-With-Me, Do-It-For-Me, Do-It-Myself) and for offering access to a national service network alongside a customer’s own suppliers, enabling coordinated workflows and consistent reporting across distributed repair operations.