What is RateMyService and how does it work?

RateMyService is a customer feedback platform that embeds surveys directly into email signatures. When customers receive emails from your team, they see a rating widget (typically a smiley face or star rating) that lets them provide instant feedback. Positive reviews are automatically redirected to Google, Yelp, or other review sites, while negative feedback stays internal so your team can resolve issues quickly.

How much does RateMyService cost?

Pricing starts at $30 per month. The platform offers multiple pricing plans to accommodate different business sizes and needs.

What countries does RateMyService operate in?

RateMyService operates in South Africa.

How do I sign up for RateMyService?

You can sign up for RateMyService by starting a free trial on their website and creating an account with your email and password.

Who is RateMyService best suited for?

RateMyService is best suited for service-based businesses and teams that communicate frequently with customers via email. It's particularly valuable for companies wanting to boost online reviews, identify top-performing staff, and gather real-time customer feedback to improve service quality.

How do I contact RateMyService support?

You can contact RateMyService support by emailing support@ratemyservice.io through their contact page.

Does RateMyService have a plan for teams or businesses?

Yes, RateMyService offers team and business plans. The platform supports multiple users, allows you to quickly add team members through G-Suite and Office 365 integrations or CSV uploads, and includes performance tracking to identify top performers and areas needing improvement across your team.

Does RateMyService offer an API or integrations?

Yes, RateMyService integrates with popular email platforms including Gmail, G-Suite, Office 365, and Microsoft Outlook. It also supports integrations with review sites like Google, Yelp, Facebook, Trustpilot, and TripAdvisor for directing positive reviews to those platforms.

RateMyService

🇿🇦 South Africa

A web-based email signature widget for businesses and agencies to collect customer ratings, route positive feedback to public review sites, and handle issues privately.

Use it on:Web

Is RateMyService right for you?

Best for

South African businesses
Customer-facing teams
Agencies managing clients
Local service providers
Brands chasing reviews

What it does well

Email signature surveys
Customer rating capture
Public review routing
Private issue handling
White-label setup

Things to check

Review sites supported
Email client compatibility
Rating trigger rules
White-label limits
Pricing fit

RateMyService is a review management and customer feedback tool for service-focused businesses and agencies that want to collect customer ratings directly from everyday email interactions.

Key capabilities include:

Email signature rating widget: Adds clickable icons (and QR code support) to staff email signatures so customers can rate service after receiving an email.
Public review generation: Routes positive clicks to external review sites to help increase visible 5-star reviews and strengthen online reputation.
Internal issue recovery: Keeps negative feedback internal, then connects the customer with a manager so problems can be resolved privately.
Team member assessment: Links feedback to individual staff to help identify underperformance and training needs.

Available on Web, with setup designed for copy-and-paste deployment into email signatures and the ability to add users quickly.

Target users include business owners in customer-facing industries and agencies that need white-label or CNAME review software for client accounts.

Notable for teams in Africa and similar markets where email remains a primary customer channel, it provides a lightweight way to capture CSAT-style feedback and drive more public reviews without changing existing support workflows.

Categories:

Marketing & CRM

Features & Business Model: